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April

Lead Technical Consultant

ARQ Group - Melbourne, VIC

Any Industry
Source: uWorkin

JOB DESCRIPTION

We're looking for a candidate to fill this position in an exciting company.

  • Major/critical incident management
  • ServiceNow ticket queues
  • Preliminary data collection and reporting (eg SLA compliance andMaintenance)
  • ServiceNow administration and hygiene
  • Support team response times
  • Cloud billing/consumption
  • Continuity (DR/BCP plan/management/testing)
  • Continuous Improvement
  • Proactive prevention of compliance issues
  • Process improvement
  • Change/problem/incident governance
  • Capacity planning & management
  • Documentation (eg procedures manual, Confluence/internal)
  • Patch management
  • Asset management
  • Strong: ITIL, Agile/Scrum, Reporting, Governance, ServiceNow, consulting
  • Intermediate: AWS, MuleSoft, API, Dynatrace, Cloudwatch

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