6
April
Lead Technical Consultant
ARQ Group - Melbourne, VIC
Any Industry
Source: uWorkin
JOB DESCRIPTION
We're looking for a candidate to fill this position in an exciting company.
- Major/critical incident management
- ServiceNow ticket queues
- Preliminary data collection and reporting (eg SLA compliance andMaintenance)
- ServiceNow administration and hygiene
- Support team response times
- Cloud billing/consumption
- Continuity (DR/BCP plan/management/testing)
- Continuous Improvement
- Proactive prevention of compliance issues
- Process improvement
- Change/problem/incident governance
- Capacity planning & management
- Documentation (eg procedures manual, Confluence/internal)
- Patch management
- Asset management
- Strong: ITIL, Agile/Scrum, Reporting, Governance, ServiceNow, consulting
- Intermediate: AWS, MuleSoft, API, Dynatrace, Cloudwatch
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