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Head Of Network Optimisation

Sendle - Sydney, NSW

Any Industry
Source: uWorkin


Sendle builds shipping that is good for the world. We help small business thrive by making parcel delivery simple, reliable and affordable. We’re a B Corp and the first 100% carbon neutral delivery service in Australia and United States, where we harness major courier networks to create a delivery service that levels the playing field for small businesses.

We envision a world where small businesses can compete on a level playing field with the big guys. Sendle is a fast-growing business with bold ambitions and big dreams. Plus, we’re Australia's first 100% carbon neutral shipping service and a certified BCorp.

In the last year alone, we’ve made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single country operation in Australia to successful launch and operation in the US. We also launched major partnerships with eBay and Shopify recently, too!

But most importantly, we’re a bunch of good people doing good work. Wanna join us?

What you’ll do

Your role will focus on researching, analysing, evaluating and monitoring our extensive courier and distribution network to ensure optimal delivery performance.

You’ll use your courier and distribution experience, our customer, courier and operations data and processes to get to the root cause of recurring network issues and waste.

You’ll lead the discovery, design and implementation of projects aimed at reducing cost, time wastage and leakages, focussing on the first and last mile. Developing and sustaining productive relationships with internal and external project stakeholders, keeping them informed about project milestone progress, key considerations or decisions to be made and their outcomes.

You’ll also:

  • Document new processes, create resources and conduct training for internal Sendle support and partnerships teams and external courier partners.
  • Provide Support, Partnerships and Network teams with advice on operational process improvements and quality management
  • Conduct site visits and audits of courier partners as required
  • Be an active member of the Network team, contributing to operational activities and projects that create sustainable margins, expand our distribution network, creates a compelling service for our customers and increases network speed and efficiency
What you’ll need

Proven experience optimising distribution operational processes

  • 8+ years’ experience delivering process and system improvements in a distribution, courier or eCommerce operations environment
  • A consultant mindset and approach with an insatiable curiosity to understand and solve customer, courier services and business needs. Engineering backgrounds are a plus.
  • You’ll also enjoy a minimum viable process and you look for ways to improve, save time and do things smarter.
  • Working knowledge of the eCommerce and courier industry in both Australia and the rest of the world

Well-honed project and stakeholder management skills

  • Quality management (lean, six sigma), project management qualifications (MSP, PRINCE 2, PMBOK, Agile etc) or demonstrated advanced knowledge of quality project management principles and practices
  • Great communication skills and the ability to break down complex problems for our internal teams, third party courier partners, eCommerce aggregator partners and provide great solutions that meet their needs
  • Exposure to an agile software product development lifecycle, timelines and milestones

To thrive in a fast-paced, changeable tech environment. You’ll be comfortable working with Zendesk, Hubspot, Slack, Trello, Miro and other CRM or remote working tools.

What we’re offering
  • A chance to do the best work of your career with a supportive team
  • A digital-first and flexible work environment
  • Options through participation in Sendle’s ESOP
What matters to us

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team.

  • Humble - We put others first. We embrace and seek feedback from others.
  • Honest - We speak gently but frankly. We take ownership of our mistakes and speak the truth.
  • Happy - We enjoy the journey. We are optimistic and find opportunities in all things.
  • Hungry - We aspire to make a difference. We aim high, step out of our comfort zones and tackle the hard problems.
  • High-Performing - We relentlessly deliver. We know the goal and work fearlessly towards it.

Legally, we need you to know this:

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

But it’s important to us you know this:

We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.

If you want to be a part of something remarkable then we’re excited to hear from you.

What work are you most proud of and why?

What remote working tools have you used? (e.g. Trello, Slack, Notion, Asana)

What are your salary expectations?

When are you available to start or what is your notice period? *