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Director People Operations

Lever - Sydney, NSW

Any Industry
Source: uWorkin


We are Zip, a rapidly expanding global fintech headquartered out of Sydney, Australia. We are in a period of hyper growth and expanding rapidly in new markets like the US (Quadpay), UK and New Zealand, with interests in South Africa, Middle East and Europe amongst others.

We're here to simplify how the world pays for what they need by connecting merchants with consumers and offering them fair and seamless payment solutions, everywhere. We’re also the brains behind Pocketbook, which helps almost a million Aussies take control of their money and improve their financial wellbeing.

Our values are at the heart of everything we do. They form our Mamba mentality - how we’re better than yesterday, and are used to create game-changing experiences for our customers and our people.

To help drive this growth we are looking for a Director, People Operations to own our global people processes, operations and tech stack. This role will be pivotal in making our Zip culture scalable, enabling Zipsters to have a seamless people experience and do the best work of their lives!

The role:
  • Providing the vision, leadership and management for our global people operations capability
  • Driving process design and implementation of our people infrastructure (tech stack, and people processes) to support and guide teams, functions and Zipsters while also being compliant
  • Direct and manage strategic people policies, technology roadmap, vendors and partnerships to accomplish Zip’s goals and objectives
  • Be a key member of the global People & Places leadership team
  • Shape and define the overall people operations and people technology team strategy and operating model (i.e. centre of excellence, hub and spoke, offshore, self-service)
  • Build, develop and lead a high performing team of global people operations Zipsters
  • Own our people technology roadmap, including our global HRIS, performance and engagement tooling, helpdesk and future items in our tech stack to delight Zipsters
  • Own the development, continuous improvement and governance of all people policies, procedures, and operating rhythms
  • Lead our global ‘Places’ strategy, how we approach office management, OH&S and creating a space for Zipsters to do their best work
To help us level up, you’ll bring:
  • 12-15+ years of experience in people operations, including at least 5+ years in a leadership capacity
  • Experience leading a high performing operationally focused team
  • Demonstrated systems thinker, an expert at designing and implementing systems and processes that scale
  • Strong HR fundamentals, understanding the technical side of the people space, such as compliance and employment law requirements
  • Demonstrated ability to run an existing people operations function, while concurrently designing and planning for future people operations and tech stack needs
  • Project management experience rolling out organisation wide processes and systems
  • A persuasion to apply a scalability and compliance lens to all processes you build
  • A love of measuring impact with data and are savvy at using technology to do this
  • Ability to work and think quickly in fast-paced environments
We’re looking for someone who always finds new boundaries to cross - a future Zipster who will obsess over excellence and make constant improvements for our customers. We’ve removed the red tape here to get things done quickly, so if you see a problem, own the solution. You've gotta hustle at Zip!

If you only meet some of the requirements for this role, that's okay. We value a diverse range of backgrounds and ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

Benefits @ Zip

- Share incentive programs

- Generous paid parental leave

- Birthday and wellness leave

- Epic offices with a casual dress code

- Fun team with high-growth hustle

- Free breakfast and weekly lunches

- Heaps of social events

Join us on our mission to be the first payment choice, everywhere and every day.