• 1Search for courses by Study Area, Level and Location
  • 2We deliver you all the matched results
  • 3Choose one or more course providers to contact you
Industry

Distance from location (kms)

Exact 5 10 25 50 100

Posted since

All 2 Days 1 Week 2 Weeks 1 Month

Sort results by

Relevance Date

6

April

Head Of Customer Excellence

Randstad Education Australia - Melbourne, VIC

Any Industry
Source: uWorkin

JOB DESCRIPTION

speed up the application by sharing your profile

About the Role

Our client enables the scientific community to make scientific discoveries by providing access to state-of-the-art tools, services, and expertise so they can do what they do best, experiment, and engineer new solutions for today’s biggest challenges.

An opportunity now exists to join this progressive and vibrant organisation as the Head of Customer Excellence ANZ. This role is pivotal in leading an existing team of 30+ tenured customer service professionals through a transformational journey focused on delivering a first-class customer experience. You will report directly to the Managing Director of ANZ and sit on the Senior Leadership Team with an ability to influence, design, and create hyper-personalised, technology-enabled solutions tailored to the client

About you

  • Tertiary qualified
  • Minimum 5 years experience in a multi-channel customer service environment, ideally within global organisations with regional reporting lines
  • Progressive “out-of-the-box” strategic thinker, considerate of designing for a digitally transformed environment
  • Ability to demonstrate empowering leadership and influencing capabilities with effective communication across multiple internal and external stakeholders
  • High level of attention to detail
  • Strong problem-solving skills
  • Strong time management skills with the ability to manage multiple priorities
  • Proficiency in Customer Service Technologies
  • Competitive compensation that reflects the qualifications and responsibilities
  • Rewarding bonuses that acknowledge outstanding work and contribution to company culture
  • Flexible working models designed to adapt to your priorities in life and the security of a company that is already successful for more than 300 years
  • Company retirement plans
  • A platform that provides exclusive benefits and discounts for a variety of individual needs
  • Personalised career path that aligns with your individual ambitions, skills, and talents

This organisation has sustained their mission by attracting talent who will bring courage, creativity, and curiosity. If you believe that your strengths and ambitions are aligned, please apply today!

Alternatively, for a confidential discussion please call Pamela Panagopoulos at M +61 447 547 402.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills qualifications the application process.

See what comes ahead in the application process. Find out how we help you land that job.

1 of 8 apply with randstad.

Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.

2 of 8 we’ll give you a call.

Once it is determined whether or not you’re suitable for the role, a consultant will be in touch to discuss your application further.

3 of 8 getting you registered.

If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Australia.

4 of 8 compliance check.

Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.

5 of 8 reference and background check.

As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.

6 of 8 the perfect job for you.

Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.

7 of 8 the interview.

If a job which you have applied for requires an interview, we will ensure you are fully prepared and know exactly what to expect - good luck!

8 of 8 start your new job.

Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

get in touch

we are here to help you with your questions.

  • Full-Time
posted 23 march 2021 let similar jobs come to you

We will keep you updated when we have similar job postings.

select frequency

I consent to the use of my information for the purpose of sending me job alerts.

;