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Cognizant
in Sydney, New South Wales, Australia

Permanent, Full time

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Competitive

Delivery Leader - BFS Role Description:
The BFS Delivery Lead is accountable for executing all engagements, achieving profitability targets, providing client satisfaction and ensuring delivery excellence for the ANZ clients.
In essence, the DL:

• Owns delivery for the vertical for the region/country
• Works closely with Delivery & Commercial leadership

• Manages overall delivery for the country; Demonstrate leadership across all large, complex engagements
• Highest point of delivery escalation and ownership for the complete service for the Cognizant.
• Personally drive large and complex solutions
• Lead and counsel client and Cognizant on governance by improving existing service and performance; enhancing operational stability; contributing to cost savings; and driving revenue opportunities.
• Conduct negotiations at high level of the customer organization, on complex outsourcing issues.
• Drive innovation, best practices within the eco system
• Ensure the Delivery Excellence group effectiveness and integration into the country

• Drive and institutionalize creation of a standard performance dashboard for the entire ecosystem measuring health, financials, and operational parameters

• Guides team to address client service delivery quality and manages issues and escalations; Develops relationship with clients who interface with the delivery teams.

• Create community of delivery leaders in the region - enable best practice sharing and cross leverage

• Supports client services team in achieving account penetration through proactive selling of Cognizant's solutions, leads and encourages the sales of follow-on work to existing contracts

• Financials: Overall P&L (Revenue, $ Margin)
• Delivery:
  • Adherence to schedules, contractual commitments
  • Risk identification and mitigation
  • Cost optimization through new/innovative solutions
  • Delivery quality and productivity improvement
  • Client Value Scorecard
• MBOs
  • Client satisfaction
  • Employee retention
  • Account penetration: Support for mining, RFP, new / innovative solutions