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Operations Director, Apac, Charles River Development, Managi

State Street Corporation - Melbourne, VIC

Any Industry
Source: uWorkin


We are looking for an Operations Director, APAC to enhance the long term relationships with our customers through daily control of, and continuous review and improvement of our Implementation and Relationship Management structures. This is a senior-level role which involves responsibility for the ongoing relationship with many of the APAC region’s most significant existing clients, enhancing long-term relationships with our customers through continuous review and improvement of CRD’s products and service delivery in the region. You will report to the Head of CRD Asia Pacific, the role is based in our Melbourne office.

Why this role is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019.

Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

What you will be responsible for

As an Operations Director, APAC you will

  • Ensure pro-active communications, internal advocacy and on-going solicitation of feedback regarding our products and services, whilst having day-to-day oversight of Client Management and Implementation.
  • Build and maintain an excellent relationship with each client, take responsibility of initiatives to enhance the product in APAC
  • Work closely with the Director of Implementation to deliver client business and technical outcomes to ensure successful upgrading and onboarding of clients to the Charles River Investment Management System (Charles River IMS).
  • Be responsible for all aspects of implementation for the CR IMS
  • Analyse and evaluate requirements, provide product expertise and guidance throughout the project
  • Ensure the solution meets the client’s business needs, training clients, testing workflows
  • Document client requirements and workflows
  • Monitor and evaluate client requirements to identify potential enhancements to Charles River solutions and services
  • Contribute to software quality by clearly communicating defects to Technical Support and Product Management
  • Analyse and evaluate client requirements in order to help Charles River respond to sales opportunities

What we value

  • These skills will help you succeed in this role:
  • Demonstrated ability to client face up to C-Level management, using a hands-on approach, in major and medium sized corporations.
  • Demonstrated ability to meet self-imposed deadlines with proactive management skills to drive team outcomes and deliverables.
  • Negotiate resolutions to difficult relationship and project issues to the advantage of both customers and CRD.
  • Work with Product team to gather client requirements and create business requirement specifications.
  • Superior oral and written communication and interpersonal skills.
  • Ability to speak at public events or author industry articles as required.
  • Able to differentiate and work at strategic and tactical levels simultaneously.

Education & Preferred Qualifications

  • Minimum of 10 years of Financial / Software Services industry background with financial market information systems preferred.
  • Bachelors Degree from a leading university or college in Business Management, Economics, Finance, Computer Science or the like.
  • Front, Middle and Back Office, as well as instrument type knowledge across equities, fixed income, derivatives, FX etc.
  • Experience in either product management or systems analysis developing and delivering a multi-tier financial applications.
  • Understanding of multi-tier technical architectures and relational database structures. Familiarity with SQL, FIX, Crystal Reports, messaging and web services a plus

Additional requirements

The ability to travel required in the Asia Pacific region from a base in our Melbourne office.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.

As an Affirmative Action/Equal Opportunity Employer, we consider applications for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. For more information, for U.S. jobs only, please read our CEO Statement .