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Head of Strategic Partnerships - Master Trusts

Lots of companies love to say they’re different. But only a few actually are.
AIA is different, because of the difference we make in people's lives.
We’re committed to helping people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. If you want to help us make a difference - to be the difference - we want to hear from you.

The Opportunity:

As the Head of Strategic Partnerships – Master Trusts, you will be a senior leader in the Group Distribution team, reporting into the Head of Group Distribution, Corporate & Master Trusts. You will manage the strategic partnership team responsible for AIA’s Master Trust partners and be responsible for setting the strategy to deliver continuous innovation and growth opportunities for existing partners, as well as being a key stakeholder in new business tenders.

You will drive improvements in AIA’s strategic partnership model, ensuring that the delivery of the account management strategy evolves to meet our partners changing needs and delivers exceptional client satisfaction for our valued partners.

To do this successfully you will:

• Lead and manage the strategic partnership team to successfully deliver on the relationship management strategy to partners and achieve retention objectives
• Implement key product and pricing strategies to align with each partner’s objectives
• Collaborate with internal and external stakeholders to ensure an end-to-end high level of service for partners is achieved
• Be the voice of the customer within AIA, ensuring that continued innovation is delivered to help partners deliver the best member experience possible
• Deliver on the retention and financial targets from year to year, and be responsible for the expense base for the team.
• Be a key stakeholder in new business opportunities

Successful applications will demonstrate:

• Proven experience in group life insurance with a comprehensive understanding of the financial services industry
• Substantial understanding of key market dynamics and an effective ability to articulate the needs of the customer value proposition
• Knowledge of the Acts and Legislation that govern the industry with RG146 compliance being highly desirable
• Strong ability in delivering propositions, superb customer experiences, with a particular competency in detail, execution and agility to review plans for success

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australian’s and make a difference to someone’s life every day
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangements

Please note that applications close on the 21st April 2021.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

For a century, we have served millions of people and generations of families all around the Asia-Pacific region.

AIA is the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across the Asia-Pacific region.

Our Vision is to be the world’s pre-eminent life insurance provider. That is our service to our customers and our shareholders.

Our Purpose is to play a leadership role in driving economic and social development across the region. That is our service to societies and their people.

Our Promise to help people live Healthier, Longer, Better Lives.