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Key Account Director

Salesforce - Sydney, NSW

Any Industry
Source: uWorkin


To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategorySalesJob DetailsSalesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas—a new technology model in cloud computing, a pay-as-you-go business model and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes World’s Most Innovative Company six years in a row and one of Fortune 100 Best Companies to Work For eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

The Key Account Director at Salesforce serves as a critical interface to our most valued existing customers.This specific role offers an incredible career expansion path and senior opportunity to lead the relationship with one of the top accounts in Australia for both existing size and future growth importance.In the role of Key Account Director you will have leadership mastery in the areas of;

Motivate and Champion
You will be an exceptional orchestrator and communicator within Salesforce and forthis customerwhere you effectively lead and collaborate with talented professionals across Pre-Sales, Technical Architecture, Sales Engineering, Specialist Cloud Sales, Post-Sales Success and Services, plus multiple cross-company stakeholders and partnerships. Your ability to be an influential and inspirational communicator is key.

Get the Job Done
Your role is to unlock the full potential of Salesforce’s unique advantages and multi-cloud capabilities to transform our Customer’s business so that they can be successful in empowering their own employees and partners with the capabilities to delight and service their customers. Your ability to think creatively and to be recognized as an advisory and innovation partner whilst developing sustainable relationships at the most Senior levels of the Customer organization are key. You will be able to balance shorter term tactical achievements against a solid strategic plan, with the flexibility to pivot and adapt.

Win As A Team
You will have a proven track record in winning as a team, where you seek and embrace different points of view and experiences to unlock the collective potential of the Ohana. You will be a motivational leader who encourages others to follow you and who persists in periods of challenge and setback with the team by their side. You will leverage the full capabilities of our Salesforce Success Cloud to drive customer knowledge, cloud solution adoption and license utilization, effective change management practices to mitigate the risk and actively manage any attrition threats to our business.

Sales Leadership
You will articulate how you have designed, built and lead a multi-year strategic key account plan for Customer success. Your ability to lead an extended virtual team on a weekly basis through effective structured governance, using methods and tools to effectively communicate and drive collaborative and coordinated actions with agreed accountabilities will be critical. You will build strong coalition and support from internal and external senior leadership across multiple business units to in order to focus and support your plan. You will demonstrate how you work closely with ISV and global services consulting and services integration partners to formulate joint pursuit and win plans in order to drive support for your strategies. You will develop and demonstrate ongoing industry specific and cross industry knowledge of business and regulatory forces, trends and disruptions that impact and shape your Customer’s business performance. You will have developed product solution, competitive knowledge and technical acumen in order to communicate and present your ideas in a manner that earns credibility and fosters ongoing joint business agenda development at the CIO and Senior Management levels in your Customer's organization.

Driving Results
You will demonstrate consistent focus and ability to drive business outcomes and results for our Customer and Salesforce through repeatable achievement of annual, quarterly and monthly revenue targets through disciplined pipeline generation, opportunity management and forecasting processes utilizing best in class methods and tools. You will develop and design larger and longer term multi-cloud deals that present the opportunity to drive a larger long-term share of Customer spend, where we are constantly delivering thought provoking submissions that ensure we are exceptionally well placed to compete and win.

Profile and Experience
The Key Account Director is a highly experienced Sales professional with an outstanding track record demonstrating:
  • A growth mindset;
  • A consistent successful record of large and complex account management with virtual teams;
  • A consistent level of overachievement of sales over multi-year periods;
  • Proven ability to develop and foster professional business relationships at Senior Leadership Team levels in customer organisations;
  • An exceptional communicator with the proven ability to present their ideas and content successfully at senior levels;
  • Demonstrated personal integrity, trust and proven professionalism;
  • Strong collaboration and leadership with team members;
  • Ability to travel overseas on a regular basis to create and facilitate inspirational Executive briefings on topics or themes aligned with our Customer’s strategy;
  • A leading evangelist in educating and inspiring our Customers to attend numerous Salesforce Marketing events during the course of the year including the major events such as World Tour and Dreamforce as well as developing your own customized and personalized target Marketing program as part of your Account Plan.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Posted 11 Days Ago

Full time


About Us

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.