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April

Vice President, Customer Advisory & Cto

Salesforce - Sydney, NSW

Any Industry
Source: uWorkin

JOB DESCRIPTION

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategorySales Vice President, Customer Advisory & CTO

The Vice President, Customer Advisory is responsible for guiding our most strategic customers and prospects on their digital transformation journeys as they respond to the challenges and opportunities of the 4th Industrial Revolution. This role will be instrumental to help our Enterprise customers translate their business strategy into a technology vision and roadmap to deliver realisable business transformation. The VP, Customer Advisory will demonstrate an executive level of business acumen and will be able to recommend a current, transitional and future state architecture and technology roadmap to underpin the customer’s transformation journey with a primary focus on customer and employee experience.

Reporting to the Senior Vice President Strategic Advisory Services, the VP, Customer Advisory will lead an exceptional team of Chief Customer Technical Advisors within the Australia and New Zealand region. This position requires a senior executive individual with a strong blend of digital transformation, business, enterprise architecture and leadership skills. It is an expectation of the role that this individual will be able to build and cultivate meaningful connections with C-level stakeholders. The VP, Customer Advisory will work closely with the wider ANZ Salesforce exec leadership team in a CTO capacity with a strategic view on our 2025 vision, as well as with sales leads to drive our growth plans in the region.

Key Leadership Qualities:

  • Strategic Thinker: Ability to translate details into bigger picture implications driving the business forward, challenging the status quo. Understands industry, market and organisational dynamics with the intellectual horse-power to handle growing complexity and ambiguity. Aligns the right resources to the task at hand; foresees and plans around obstacles.
  • Talent Management: Has a passion for building great teams - proven ability to develop others who have significantly contributed to company success with a history of making good hiring decisions and developing a strong bench of successors. Champions talent beyond own organisation.
  • Innovate for Growth: Always thinking about how to make improvements; able to implement changes that map to business strategy. Stays abreast of cutting edge technology trends.
  • Focus on Customer Success: Builds and maintains relationships with customers; shapes solutions that have significant positive impact on their business.
  • Builds Trust and Credibility: Makes decisions based on organisation’s values - actions are consistent with company’s core values. Ability to set clear vision - role models a growth mindset and shares mistakes widely for others to benefit and embraces a learning mentality.
  • Lead & Adapt to Change: Thrives in a changing, dynamic environment and can drive operational efficiencies that map to changing needs. Relishes leading even when times are tough and models the attributes of a GREAT leader. Salesforce Great Leader characteristics include being Salesforce Smart, ability to Get it Done, Win as a Team, Motivate and Champion, and being a Courageous Communicator.
  • As a courageous leader, one must be able to take an unpopular stand if necessary for the betterment of our business. Must encourage a transparent and healthy debate while seeking the best alternative. This leader is looked to for direction in a crisis, faces adversity head on, and is energised by tough challenges.

The candidate:
The successful candidate will have a breadth and depth of experience in strategy and business consulting, having driven digital transformation projects, across varied industries and be expert in delivering extremely complex and agile digital transformation.

You will have exceptional leadership, communication, strategic, analytical, pre-sales, and consulting skills, as well as a track record of building and leading complex, multi-disciplinary teams. Additionally, you have a track record of success in the following areas:

  • Significant experience of digital transformation in a consulting/advisory capacity
  • Internal and external stakeholder management
  • C-level relationships as a strategic advisor
  • Transformational thinker and leader - Taking the business to the next level through disruptive thinking and innovation
  • People and organisational leadership
  • Strong understanding the sales ecosystem; strategy, methods, cadence, reporting etc.

Responsibilities:

  • Inspire, build, lead, retain, develop and grow a world-class CCTA (Chief Customer Technology Advisor) team with technical, leadership, business, and functional skill sets, in building a talented and high performing organisation - fostering a Salesforce values driven work culture.
  • As part of the broader Strategic Advisory Services Leadership team, you will broadly collaborate across the business with the intention of orchestrating a customer centric approach to the way in which we programmatically and predictably growth our business in our top accounts across the ANZ region
  • Partner with Sales leadership to support and drive Salesforce’s transformation value proposition to the most strategic accounts, in a consultative selling approach.
  • Aligned with the ANZ region’s Exec Leadership Team this role will develop and execute growth plans to drive Salesforce’s strategic vision to get us to our 2025 plan.
  • This role will focus on nurturing the transformation paradigm with its multi-dimensional constituents beyond the pure technical scope - ensuring the team is constantly leveraging its complementary skill set to design a compelling solution for the Customer’s success
  • Be a frequent and high profile speaker and representative of Salesforce, promoting and evangelising our Customer 360 at industry events, briefings, and with both internal and external executive stakeholders.
  • Develop C-level connections and deep insight into the business dynamics of large complex enterprises and helping to shape customers change agenda, as well as foresee organisation impacts brought by technology.
  • Hire world-class talent and manage performance to ensure career growth opportunities and effective succession planning


Experience/Skills Required:

  • Demonstrated success in building / managing an experts’ organisation with a will to win and continuous improvement
  • Deep relationships with C-level executives at Fortune 500 companies, and track record of selling solutions at the C-level
  • Track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth
  • Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy
  • Ability to evaluate and develop the existing teams and reshape it as necessary while mentoring and inspiring the team
  • Passion for technology and innovation, and a proven “forward thinker”
  • Strong understanding of Cloud Computing and the business benefit
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • Industry expertise in at least one of our selected industries
  • Strong understanding of business processes and their implementation into enterprise applications
  • Analytical and negotiation skills, particularly at the C-level
  • Excellent communication and presentation skills (written and verbal)
  • Professional English required


The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1-1-1 model, which leverages 1% of our time, equity, and product to improve communities around the world.

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Full time

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About Us

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