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Pronto Xi Consultant - Support

Pronto Software - Adelaide, SA

Customer Service & Call Centre
Source: uWorkin


Full Job Description
About the position

Our SA Branch, based in Adelaide, has an exciting opportunity for a Support Consultant, providing support and consulting services covering various Pronto Xi modules to customers located in SA & WA. This busy role will expose you to a large number of businesses across a diverse range of industries.

The Adelaide based support team provides support services to both SA & WA business operations. This is a full-time role and you will be required to work various shifts covering SA and WA business hours.

Support Consultants provide first and second level support services to our customers primarily by email and telephone, but also at the customer site. They also provide classroom and on-site training and consulting.

About you

You are methodical and analytical and can demonstrate the motivation to handle the daily challenges of a varied role in a dynamic organisation. Most importantly, we need your diagnostic and problem resolution skills and your ability to show initiative.

To be successful in the role you will have:
Excellent customer service skills.
Superb communication skills are essential - both written and verbal.
Problem solving and issue resolution with attention to detail.
A team player with strong interpersonal skills.
A positive ‘can do’ attitude and work ethic.
To apply for this role, please click on the link below and email us a letter of application, clearly stating why the skills and experience you have meets the responsibilities of this role, along with a copy of your resume.
Apply Now
Please email your resume with cover letter to employment@pronto.NET

Please Note: Pronto Software does not use external recruitment services