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Open Arms Service Support Officer - Eastwood

JPS Medical Recruitment - Adelaide, SA

Customer Service & Call Centre
Source: uWorkin


Full Job Description
Ongoing contracts
$39-$45/hr + super
Helping veterans and their families

The Role

A Service Support Officer will provide operational and administrative support to the regional service delivery teams which may include a mix of front reception, administration, procedural, information technology and other service delivery activities.

The key role for a Service Support Officer is to provide the front line of customer service for clients who may be facing significant or complex challenges. This customer service will be provided in person (at front reception) or via telephone. The Service Support Officer will be required to exercise a degree of discretion to assist the clients with less complex requests. This may involve collaborating with others and connecting with other regional offices, relevant government or community services to deliver the best service offer.

Benefits Include

Government organisation
Ongoing contracts
$39-$45/hr + super
Helping veterans and their families

This is an opportunity to be part of a government organisation that is making a real difference in the lives of our Aussie veterans and their families in need.


Communicate in an effective way
Research and make sound decisions using appropriate judgement
Analyse and evaluate customer needs, requesting support as appropriate
Tailor services to customers
Understand and make connections with community, government and other services
Have the ability to prioritise work load and multi-task
Collaborate with other staff in immediate work area, across a virtual team and with other areas of the department
Support and train others, undertake ongoing training
In the context of a clinical team composed of allied health professionals, identify, respond to and escalate customer aggression and/or customer interactions
Work in and adapt to a changing environment
Demonstrate a high level of relevant computer literacy skills
Commitment to holistic customer service

This is an exciting opportunity for a long term role within an ever-growing and evolving industry.

Open Arms Service Support Officer - Eastwood