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April

Claim Lodgement Officer

HAYS - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Multiple Temp Jobs | Start 29 January 2021 | $30.50 p/h + super | Work from Home

Your new company
Join one of Australia’s largest insurance companies dedicated to providing a first class customer experience. Located in Mulgrave, the team are now looking for customer service superstars to join them in assisting customers with their motor claims on a temporary basis.

Your new role
In this position you will be responsible taking inbound calls for the lodgement and assessment of claims, liaising with customers, speaking to internal and external parties to coordinate claim resolution and maintaining concise records. This position will require you to utilise your excellent communications and rapport building skills ability to display empathy to succeed.

Working full time, hours this position will require you to be available between 8am and 8pm, and able to commit to working either:

  • Tuesday to Saturday;
  • Sunday to Thursday

What you'll need to succeed
  • Strong analytical, negotiation and problem-solving skills
  • Excellent verbal and written communication; as well as exceptional customer service
  • The capacity to efficiently manage your time and multitask
  • Ability to take ownership of your work in a high-pressure environment
  • Previous customer service experience in call centres, retail or hospitality advantageous

To be eligible to work from home you are required to meet the below:
  • Home office with desk and chair
  • Internet speed of 5Mbps download and 1Mbps upload
  • Live within 1 hour commute time to Mulgrave

Due to the ongoing nature of these roles you must be an Australian Citizen or Permanent Resident

What you'll get in return
You will be provided with full time classroom training and ongoing support from a close knit team along with great company benefits.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2455078

Melbourne, VIC

Customer Service & Call Centre




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