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Customer Service Managers

HCF - West Lakes, SA

Customer Service & Call Centre
Source: uWorkin


Full Job Description
About HCF

HCF is Australia's largest not for profit private health insurer. Our vision is to make health care understandable, affordable, high quality and customer centric

About the Customer Service Manager Roles:
The Customer Service Managers for our branches are responsible for developing, coaching, motivating and inspiring their teams in providing amazing customer service, product knowledge and cross selling skills.

In this role you will bring your human touch and deliver on our purpose.

Through your day you will manage the business development of the Branch/Kiosk with a focus on internal sales, personal development and maximising customer opportunities.

You will be involved with supporting and serving your local community and customers whilst also working collaboratively with internal business channels.

We currently have Customer Service Manager positions available within Sydney(Bondi and Bankstown) branches as well as South Australia (Adelaide- West Lakes). Please note the position is based in West Lakes is based in our Kiosk where you would also be required to assist at our other locations in SA such as Tea Tree Plaza and Marion on occasion.

The day to day duties of working as a Customer Service Manager will include but are not limited to:

Driving performance and exceeding sales results within the team
Driving activity to achieve business performance targets including revenue growth, customer service scores and referral targets
Ensuring all staff are given regular and appropriate feedback on their performance (one on ones, coaching sessions)
Focusing on key strategies to develop membership growth and business development activities
Engage in strategic business development through local and state-based marketing and acquisition drives
Build and maintain trusted relationships with local customers, businesses and community partners
Managing self and team to provide 1st contact resolutions
Upholding customer service standards to exceed member expectations

About you

Proven people leadership/management experience, ideally gained in a retail or contact centre environment
An extensive background in sales, business development, local area marketing
Strong business acumen
Proven experience of leading, motivating and coaching a team
Charisma, drive, high-energy and a passion for people
Ability to adapt positively to frequently changing work practices and needs
Ability to work in a small team environment
Ability to exercise sound judgement when solving problems under pressure

In addition to the salary offered, HCF have a number of employee benefits including:

Generous discounts on health insurance and other insurances
Family and friends day
Study leave
Parental leave scheme
Developmental opportunities
Comprehensive training and ongoing support
Positive diverse inclusive culture

A career with us - How to Apply

If you are interested in any of these positions that are available please feel free to submit your application stating which location you are applying for.

Please check out our website at https://www.hcf.com.au/about-us/careers

West Lakes, SA

Customer Service & Call Centre


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