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Youth Engagement Officer - Chill Out Program

ProCare Australia - South Townsville, QLD

Voluntary, Charity & Social Work
Source: uWorkin


  • Working with Children, Youth and Families

ProCare Australia are the leading specialist recruitment agency for the community service industry in Australia, providing casual, locum and permanent career opportunities.

The Organisation 

Established nearly 130 years ago, Our client is one of the largest national Not For Profit service providers offering a large range of services including youth, child and family, community housing, residential aged care.

This Position is for 15 hours per week and Fixed Term 6 Month Contract 

This position requires working Thursdays from after school hours until early evening, Friday and Saturday during the days. 

There may be occasions where you will be required for after hours on a Thursday evening. 

The Role:

On behalf of our client, we are seeking a qualified Youth Engagement Officer for their Chill Out Program. In this role you will be responsible for: 

  • Working alongside Young People at Risk and providing immediate support and or referrals for relevant services.
  • This Role requires meeting with and speaking to Young People, assessing their needs and providing the supports they require. 
  • Coach and mentor internal staff and external stakeholders on positive behaviour support when working with young people.
  • Develop and maintain relationships and networks between communities and other stakeholders including government departments, non-government organisations, businesses and communities to improve outcomes for young people by guiding them towards positive recreational activities.
  • Work sensitively with Aboriginal and Torres Strait Islander staff, children, young people, families and communities to provide culturally inclusive services and achieve sustainable outcomes within a culturally safe environment; assist to reduce the over-representation of Aboriginal and Torres Strait Islander children in care; work collaboratively with communities to keep children and families safe and connected to culture.
  • Perform position responsibilities in accordance with the Sanctuary Model of Care framework.

Essential Experience

  • Demonstrated ability to engage effectively and sensitively with Aboriginal and Torres Strait Islander people, communities and organisations from different areas, together with an understanding on issues both historical and contemporary.
  • Demonstrated ability to work effectively with youth to achieve improved outcomes in a community based setting.
  • Well developed communication and interpersonal skills to engage with a range of internal and external stakeholders.
  • Demonstrated ability to deliver quality services underpinned by continuous improvement to meet the needs of stakeholders.
  • Intermediate computer skills with the ability to use Word, Excel, Outlook and PowerPoint.
  • Demonstrated ability to handle the challenges that occur in an organisation driven by change and innovation.
  • Well developed problem solving, decision making and negotiation skills.
  • Proven ability and willingness to support a culture of safety, legislative compliance, quality and continuous improvement.


  • Certificate IV in Child and Family Welfare, or a Behavioural Science and/or relevant experience.
  • Current accreditation in a positive behaviours support program.
  • Knowledge and understanding of the historical and contemporary issues affecting Aboriginal and Torres Strait Islander peoples.
  • Current Driver’s Licence.
  • Possess a current National Police Certificate 
  • Possess Working with Children (Blue Card) 
  • Possess Licensed Care Service (Child Protection) – or the ability to acquire.

Please send your current Resume and a Cover Letter addressing the criteria as to why you would be suitable for the role of Youth Engagement Officer. 

Salary & Benefits

The salary is $73,803.60PA - $79,415.44PA (ProRata for Part Time) + Super

Salary packaging (also known as salary sacrifice) is an arrangement between you and your employer where you pay for some items or services straight from your pre-tax salary. You can salary package computers, cars, childcare and super, for example. This can reduce your taxable income and put more money in your pocket.

Having a diverse workforce that represents the wider Australian community is very important in Community Services and ProCare Australia actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, LGBTQIA+ people, and all genders.

We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to the workplace, policy development and programs. We welcome and encourage applications from Aboriginal and Torres Strait Islander people.

Find out more about positions available at www.procareaustralia.com.au

South Townsville, QLD

Voluntary, Charity & Social Work


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