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April

Consultant

WorkForce Software - North Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

The Consultant works to deliver our WorkForce Software (WFS) Product Suites in a way that solves the distinct business challenges for each customer. This role is initially working with the WFS product ‘EmpLive’. The Consultant works as a member of our Global Services team to ensure the successful delivery of WFS Product Suites according to the customer’s documented timekeeping, scheduling and labour tracking business requirements.


Responsibilities


  • Educate customers on best practices in implementation of WFS Product Suites
  • Estimate work effort and communicate with Project Managers, customers and stakeholders on project status
  • Gather and document customer-specific needs and communicate information to WFS project teams
  • Partner with all WFS internal teams during project phases to ensure a successful customer implementation
  • Assist customers with software testing along with roll out and go-live activities such as data loads and system initialisation
  • Conduct web-based and on-site customer solution training workshops
  • Become familiar with aspects of labour laws and how they impact employers and their employees
  • Attend training courses and undertake self-learning as required to further develop the skills and knowledge necessary for continued success

Travel


  • Up to 40 % (International and Interstate)

Requirements


  • Experience in implementing or training on a packaged software system or highly complex internally developed application.
  • Knowledge of HR, Payroll, or Time & Attendance, preferred.
  • Logical and technical mindset that can analyse problems and identify root causes.
  • Experience with business applications and Microsoft Office Suite.
  • Experience or ability to learn SQL and write queries.
  • Understand Agile Methodologies, frameworks and practices in a services organisation
  • Excellent oral and written communication skills
  • Able to work on a dynamic, customer-focused team
  • Ability to work in Australia is compulsory

Education


  • Bachelor’s degree or equivalent

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