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April

Administrative Assistant For Our Client Relationship Team

Smokeball Au - Sydney, NSW

Administration & Secretarial
Source: uWorkin

JOB DESCRIPTION

As a finalist for 2019 and 2020 'Best Place to Work', company culture is the single most important ingredient to our success at Smokeball. Founded by technology leaders with more than 20 years of experience in delivering impactful legal technology products, we strive to develop a company, culture, and team that share a profound love for the law and are compelled to help small law firms find success.


This is a newly created role to support five Client Relationship Managers with the administrative tasks to on-board our new clients.


What you'll do:


  • Create new accounts using our internal tools.
  • Complete all data entry required within the new accounts to tailor for the firm.
  • Replicate firm’s letterheads using Microsoft Word.
  • Manage client training requests created in our Support system.
  • Manage requests for new licences and update internal systems.
  • Manage searching partner integration communication.
  • Monitor and respond as required to posts on our online client support platform, the 'Smokeball Community'.
  • Other duties as required to support the team, with an aim to deliver five-star customer service to our clients.


What we're looking for:


  • exceptional organisation and procedural skills
  • an ability to thrive in a fast paced working environment
  • someone who is motivated to meet and exceed team's goals

Minimum requirements:


  • Experience with conveyancing or legal software
  • Understanding of the practices of a small law firm
  • Customer service experience
  • Advanced computer skills, particularly efficient in Microsoft Word
  • Ability to learn and adapt to new software platforms
  • Proven organisation and time management skills
  • Ability to follow procedures
  • Great attention to detail
  • Excellent verbal and written communication skills

Benefits:


  • Loads of work flexibility
  • Bonus Program
  • Employee share option
  • $1000 wellbeing allowance
  • Awesome off-sites and parties
  • Career progression

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