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Technical Account Manager - Managed Security Services

NTT Ltd. - Sydney, NSW

Source: uWorkin


The Technical Account Manager (TAM), Global Services is a security professional in the Service Governance team reporting to the Director, Service Governance Global Services responsible for providing technical guidance and risk-based advisory services to clients as they apply to the delivery of NTT’s Managed Security Services (MSS). The TAM applies security best practices and leverages NTT’s expansive security knowledge base to develop and implement globally consistent security programs tailored to specific client needs and regulatory requirements. The TAM is responsible for developing long-term relationships with clients to gain a deep understanding of a Client’s environment and business objectives. This includes understanding a client’s strategic initiatives, risk profile by industry or sector and cybersecurity maturity level assessments. This knowledge and level of technical engagement ensures clients benefit from optimized managed security services aligned with the organization’s business imperatives.

Key Accountabilities

The TAM supports the successful delivery of NTT’s Managed Security Services (MSS) for the region, OpCos, and Direct clients. This includes the ability to:

  • Coordinate all technical aspects of NTT’s Managed Security Services being delivered to clients with the OpCo’s Service Delivery Managers and clients.
  • Recognize related incidents and cause/effect incident relationships to define, prioritize, and implement problem resolution steps to enable the client to derive maximum value from NTT’s Managed Security Services.
  • Comprehend the functionality, capability, and operation of new security service offerings within a limited timeframe to improve clients’ security postures.
  • Work with clients to develop information security strategies, frameworks and roadmaps.
  • Provide the interface for clients to NTT’s Managed Security Services to maximize the value of the Managed Security Services.
  • Provide an escalation point for clients’ requests and service delivery issues related to Managed Security Services.
  • Work across multiple clients to drive vertical and security specific programs utilising MSS platforms and offerings including:
  • Engagement around security posture and improvements, Influence and advise clients to improve their Risk Posture, primarily in support of the MSS service scope. 
  • Advise and make recommendation on security tactics, architecture and service outcomes such as vulnerabilities, threats, risks, posture.
  • Work with NTT Product Management to provide client centric feedback for product improvements and future roadmap items.
  • Provide support during service transition to obtain a clear understanding of the client’s security infrastructure
  •  Prepare and deliver Monthly Security Reports to clients that include an analysis and interpretation of security events; identification of trends; information on security threats and vendor security bulletins; and recommendations to improve the client’s security posture
  •  Collaborate with relevant security analysts and engineers within the SOC to maintain alignment on client expectations and managed security service delivery.
  • Serve as a Subject Matter Expert for client-specific Service Improvement Plans as they relate to Managed Security Services

Core Competencies and Qualifications

As a Technical Account Manager your experience, skills, and qualifications will include:

  • Experience managing relationships with both internal and external stakeholders
  • Bachelor’s degree, or equivalent experience (7+ years), in Information Technology, Engineering, IT Security or other related discipline preferred
  • Strong ability to work across operational teams and in leading in matrixed environments.
  • Experience in one or more of the following areas: technical design, architecture, risk management, risk consulting, and consultative sales
  • Experience working in a multi-national company with global teams distributed across various time zones
  • Ability to multi-task and prioritize with great attention to detail
  • Ability to function effectively under pressure in time sensitive situations
  • Ability to interpret security information to develop risk-based assessments and improvement recommendations
  • Ability to originate new projects with existing clients through understanding of client business needs
  • Demonstrate a strong understanding of the corporate environment/culture, as well as the key business and technology drivers
  • Knowledge of and/or experience working within defined best practices and standards such as ITIL, Lean / Six Sigma, ISO, CobiT and other industry-recognized frameworks
  • Ability to obtain certifications in The Open Group Architecture Framework (TOGAF)