uWorkin

The Agency Collateral Management organisation resides within Security Services. As an Agency business, J.P. Morgan Collateral Management provides a scalable end-to-end suite of collateral services across transaction types and asset classes, through a custody- and clearing-agnostic platform, and supported by an integrated high-touch client service model.

The A/NZ Custody Middle Office Team, managed from Sydney is looking to hire an additional team member in Sydney for the client facing team within Collateral Management- supporting large, complex and demanding client relationships spanning across the A/NZ region. Middle Office staff report into the regional head of the Middle Office in Hong Kong, working closely alongside the Product and Account Managers for the business, responsible for supporting the day to day operational needs of clients.

Your key responsibilities will include:

• Full accountability for the end to end query resolution raised by clients or internal stakeholders. These queries will include, but not be limited to Settlements and Corporate Actions, Tax and Income. This will involve detailed discussions/handholding with operations on processes and actions to be taken therein.
• Building relationships with clients to understand client behavior and requirements to drive resolution and management of client queries, leveraging internal teams globally and regionally as appropriate.
• Identify opportunities to improve the client's service experience in partnership with the Account Management team
• Successfully managing multiple concurrent projects to completion, spanning a global organization designed to improve the client experience, increase operational efficiency or reduce risk
• Monitoring and resolution of key risk indicators to ensure both J.P. Morgan and the client are aware of any issues that may have an adverse financial or reputational impact

To be successful you will need:

• University degree with a minimum 5 years of experience in Collateral Management/Lending Operations at a Custodian or Prime Broker with a focus on client service & operations activities
• Comprehensive understanding of global markets along with extensive knowledge of financial markets and instruments, both domestic and global is an advantage
• Demonstrated technical, professional, and organizational expertise and a desire to continuously grow and maintain this knowledge
• Flexibility through managing multiple priorities and the ability to reorganize dynamically wherever required
• Strong Risk and Control awareness - ability to effectively prioritize workloads and work to critical deadlines
• Team player but with the ability to operate without direction when required and the ability to work nonstandard hours and weekends when required

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.