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Greater Bank is transforming, adapting and rethinking banking. We are more than just an award-winning financial services organisation, we do the right thing by our customers and provide a better way of banking.

About the role - Loans Consultant- Part Time

Reporting to the Loans Team Leader in the Contract Centre, you will play a proactive role in supporting our customers in achieving their financial goals. You will act as the initial point of contact for inbound and outbound calls and web chat enquiries related to Personal and Home Loan enquires. You will be focussed primarily on business retention and growth of the customer base. You will actively participate in Sales and Marketing campaigns as well as complete enquiry and application requirements for responsible consumer lending.

This is a Part Time opportunity working between 8.30am and 18.00pm (flexible start times) on Monday, Tuesday, Wednesday and an alternate Saturday shift between 8.00am and 13.00pm.

What we’re looking for

As the successful candidate you will have;

• An intuitive mindset, which will enable you to investigate customers’ true needs and promote products and services based on those requirements
• The ability to quickly learn and understand detailed information relative to Greater Bank’s products and services, which will enable you to explain this to our customers’ needs and provide key features and benefits
• The ability to identify gaps in our customers portfolio and offer additional products and services to enhance their banking relationship
• The ability to build rapport quickly with Greater Bank’s customers, ensuring we promote and maintain long lasting relationships
• Exceptional phone manner with strong verbal and written communication skills
• Demonstrated problem solving and dispute resolution skills
• A strong team focused working ethic with the ability to achieve individual and group objectives
• Demonstrated Personal Lending experience, Home Loan experience desirable

What’s in it for you

Greater Bank isn’t like the big banks. We are a mid-tier customer-owned bank with a commitment to delivering solutions that genuinely help our customers and their communities. Our people are key to our success and we provide a workplace that values flexibility, autonomy and transparency.

We offer you the platform to demonstrate your capability and further develop your career within an established challenger brand who are very much focused on our customers.

We offer you great benefits, including:

• Being part of a change that has a meaningful and long-lasting impact on our customers
• Informal and formal flexible work/life balance options, including purchasing additional leave and self-funded days off
• Supported training and development options to support your career pathway
• Participation in your relevant incentive program
• Salary packaging, discounted financial products, corporate health insurance and an excellent corporate gym membership program
• A rewarding employee recognition program

To apply

If this sounds like the perfect job for you, don’t wait, it’s easy to apply online. You’ll be guided through a simple application process.

For a confidential discussion please contact our Talent Acquisition Team on 02 4921 9721

This could be the start of your rewarding career with Greater Bank.