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It Support Technician Traineeship

Xenontech Pty Ltd - Yagoona, NSW

Source: uWorkin



We are seeking a full-time entry level IT Trainee, to join our team and endeavour on our Information Technology Traineeship.

Xenontech is the #1 IT Service Provider for NSW Public Schools. We are offering an exciting opportunity for any aspiring Desktop/Network Support - Field Services Technician.

The Company:

Xenontech provides the highest standard in IT Support Services to government schools.

Most schools use teachers to manage their technology. Xenontech’s vision is to get teachers back to teaching, allowing them to be the best educators they can be. This will ultimately result in students receiving the best education possible.

The Position:

  • We are looking for candidates who have NOT completed any Certificate IV or above qualifications (in any field)
  • You will be providing both onsite and offsite support to schools with a client base made up of Principals, Teachers, and Administration staff
  • This role will involve daily travel
  • You MUST have a driver's license and full-time access to a reliable car
  • You'll be experiencing different schools, different people, and different challenges, week to week.

As an IT trainee, your tasks will include (but not be limited to):

  • Onsite Support: Performed on school premises, face to face
  • Offsite Support: Performed remotely or online, via video (Zoom/FaceTime), live chats, email or phone
  • Creating tutorial and how-to videos
  • Maintaining equipment such as computers, laptops, printers, tablets, interactive boards/TVs, projectors etc
  • Ability to address and resolve arising issues in a timely manner
  • Liaising with vendors/suppliers to report faults and organise repairs and replacements
  • Engaging with third party vendors to resolve technical problems
  • Keeping track of equipment/asset management
  • Performing hardware and software upgrades
  • Creating and maintaining logs of ongoing and completed tasks
  • Running company related errands such as:
  • Pickups
  • Drop-offs
  • Deliveries

Skills And Experience Required:

  • A genuine passion for technology
  • Punctuality
  • Sound troubleshooting skills
  • Ability to think logically and laterally in order to work through problems to determine the cause and resolution
  • A genuine "can-do" attitude
  • Take pride and responsibility in their own work
  • Excellent communication skills both written and verbal
  • Strong attention to detail
  • Ability to operate with minimal supervision
  • Ability to work well both autonomously and in a team environment
  • Can prioritise and meet deadlines
  • Organised, structured and disciplined approach in managing daily workload
  • Understanding networks (wired/wireless), routers, switches etc
  • Comfortable with Microsoft Operating Systems including Windows 7/8/10
  • Comfortable with Microsoft Office Suites including Office 2010+

Essential Requirements:

  • You MUST have a driver's license and full-time access to a reliable car
  • Only applicants with Australian Citizenship or Permanent Resident will be considered for this position
  • Please note we are only seeking applicants with fluent English communication and strong client relation skills
  • It is essential that you are a clear communicator with an excellent customer service approach
  • Some experience in IT will be highly regarded but not mandatory
  • A "Working With Children Check" screening will need to be conducted. There is an $80.00 fee for a five year clearance associated with this check, but this is only required for the successful applicant.


  • Wages range from $338.60 - $688.80 per week (plus Super), based on your highest year of schooling completed, and the number of years currently out of school. These figures are as per Schedule E—National Training Wage of the Miscellaneous Award 2020.

To Apply:

  • Include a cover letter with your resume

Only shortlisted applicants will be contacted

No recruitment agencies please

Job Types: Full-time, Permanent, Apprenticeship

Salary: $338.60 – $688.80 per week


  • Monday to Friday


  • Drivers Licence + Full time access to a reliable car (Required)


  • Fluent, concise and effective communication skills (Required)

Work Eligibility:

  • Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Required)

Work Remotely:

  • No