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Betting Officer Team Leader

Colossalbet - Sydney, NSW

Administration & Secretarial
Source: uWorkin


About Us: 

Colossalbet isn’t another bookmaker engaging the masses, nor do we aspire to be. Colossalbet is a niche bookmaker catering to premium Australian Wagering Clients by offering personal service, pioneering technological innovation and forging and leveraging key partnerships. We take our social responsibility seriously and are committed to the sustainability of our industry.

We are a progressive business and are committed to recruiting, developing and retaining like-minded professionals to share our journey with us. An exciting career opportunity exists for a professional and experienced Betting Officer Team Leader based at Royal Randwick Racecourse. You must live and breathe racing and sports, have strong communication skills and thrive in a fast-paced environment.

Our business operates 24/7 and to be considered for this role you will need to be available to work on weekends, evenings and public holidays. Availability on Saturday is essential.

Tasks & Responsibilities:

  • Supporting, developing and growing a team of 12 Casual Betting Officers.
  • Acting as the senior point of escalation for all inbound customer complaints and concerns.
  • Superuser for Salesforce Service Cloud, Salesforce Telephony System and Salesforce Chat Integration.
  • Troubleshooting and resolving customer escalations through phone, chat and email.
  • Placing both pre-event and live bets for customers over the phone.
  • Manually resulting various sports and racing markets on behalf of our trading team.
  • Processing withdrawals in line with Colossalbet’s banking policies.
  • Verifying customer details to ensure account security and fraud prevention in line with AML/CTF policy.
  • Administrative support to internal staff as instructed by management.

Qualifications & Experience:

  • A minimum of 12 months' experience working in a customer service environment within wagering/betting.
  • Good PC skills - competent in using Microsoft Office.
  • Excellent telephone manner and written communication skills, with strong spelling and grammar skills.
  • Ability to work in a dynamic environment.


  • A competitive salary will be extended to the successful candidate in line with your experience.
  • Flexible worktime arrangements.
  • Ongoing development and genuine career progression opportunities.