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Support Coordinator

Endeavour Community Services - Liverpool, NSW

Voluntary, Charity & Social Work
Source: uWorkin



(20 - 25 hours per week) or full-time

The Support Coordinator plays an integral role for NDIS participants in interpreting their NDIS plan, assisting them to establish the supports in their plan and develop their capacity over time to coordinate and manage their own supports.


Support Coordinator responsibilities:

• Working with participants to achieve their goals in line with their NDIS plan

• Providing ongoing support coordination services to customers in line with their NDIS plan

• Using a coaching approach to assist participants in capacity building

• Maintaining accurate and up to date case notes via Brevity.

• Ensuring Work Health and Safety guidelines are adhered to

• Engaging with participants, collaborating with their supports and 3rd party organisations in a professional and collaborative manner

• Undertaking work in line with the organisations policies, procedures, and values

• Complying with all relevant legislation and code of conduct

• Maintaining an up to date knowledge of the NDIS system and practices

• Maintaining clear professional boundaries with participants

• Maintaining an up to date knowledge of local services and organisations participants’ can link too

• Providing participants with options for services and allowing for choice and control.

* Support coordinator requires experience in NDIS setting and must hold appropriate qualification in social work or mental health.

Psychosocial Recovery Coach responsibilities:

• Assistance for participants to build capacity and resilience to live a full and contributing life

• Work collaboratively with participants, families, carers and other services to identify, plan, design and coordinate NDIS supports

• Support clients to foster hope, identify and develop goals and work together towards achieving goals set out

• Build capacity to develop strong and respectful relationships

• Support to motivate the participants to have increased choice and control and increase their social and economic participation.

• Psychosocial Recovery Coaches require lived and/or learnt experience. They must hold tertiary qualifications in peer work or mental health (minimum of Cert IV in Mental Health Peer Work or Cert IV in Mental Health) or equivalent training; and/or a minimum of two years’ experience in mental-health related work.


• Hold a current Driver's License

• A road worthy vehicle with comprehensive insurance

• Hold a current Working with Children Check for paid employment

• A Certificate of Completion of Worker Orientation Module

• NDIS Worker Screening Module

• Australian or New Zealand citizenship or a relevant working visa


• Person-centred approach to service delivery

• Effective communication skills

• Ability to work with external stakeholders

• Ability to place the client at the forefront of every decision

• Good administrative skills

• Good understanding of the NDIS

• Good understanding of the community sector

• Good understanding of relevant privacy and confidentiality in relations to participants and their information

Endeavour Community Services is a vibrant organisation that delivers innovative and contemporary services to NDIS participants. We are a values driven organisation and encourage applicants from all walks of life.

This is a contract part-time or full-time role with the opportunity for permanent part-time or full-time employment in the future.

If this sounds like the type of role you are looking for, and you would like to be part of the ECS team, then please apply and send your full resume to info@endeavourcommunityservices.com.au.

A full PD is available upon request.

Liverpool, NSW

Voluntary, Charity & Social Work


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