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April

Senior Customer Service Administrator

CONQUEST PERSONNEL - Melbourne, VIC

Any Industry
Source: uWorkin

JOB DESCRIPTION

THE ROLE AT A GLANCE:

Senior position with responsibility and involvement across areas of the business focused on client/customer support and general admin

Main objective is to provide high level operations and marketing support to senior manager

The job is split into three basic functions:

  • Customer Management covering; assistance with client enquiries (phone, email, website etc) including meet and greet; management of appointments and calendar maintaining follow up notes and organisation of information is in diary; update crm system ensuring accuracy of information; prepare documentation for presentation to clients
  • Marketing Administration covering: day to day social media; support for all marketing activities including search engine optimisation; produce professional and accurate customer information and ensure marketing / promotional information is always ready
  • Office Administration Control covering: ensuring showroom is well presented; monitor consumables and office supplies; documentation/materials management - (the main function is to ensure the office runs smoothly)

OTHER DETAILS:

Location is South Eastern Suburbs

Normal office hours - Monday to Friday

Outstanding team environment

YOU will need to have: exceptionally strong admin and senior customer service skills (4 years are more); excellent communication skills as you will be liaising with both internal and external stakeholders; a strong ability to organise work loads not only for yourself but also for your busy senior manager; a good exposure/interest or demonstrated ability with social media management and of course a calm and competent approach to getting the job done

It is expected the successful applicant will demonstrate intermediate to advanced Microsoft skills and will be confident using crm systems for data management - good general IT is needed

Top salary package and other benefits are offered to attract high calibre skills and experience

Full position description is available to shortlisted candidates. This is an opportunity you will not want to miss, we look forward to receiving your application.

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