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Senior Enquiries & Review Liaison (Vpsg5.1)

Office of the Legal Services Commissioner - Melbourne, VIC

Source: uWorkin


The Victorian Legal Services Board and Commissioner (VLSB+C) is the independent regulator of the legal profession in Victoria. We are responsible for the granting of licences to, and investigating and acting on complaints about, the conduct of lawyers. As a modern regulator, we focus on behaviour that causes the greatest harm to the community. We try to prevent or mitigate this, including by educating lawyers in compliance and harm reduction, and improving the public’s understanding of the legal sector to help ensure all Victorians have access to effective and high-quality justice. Our people are passionate about supporting the rule of law by ensuring the integrity of the legal profession.

About the Position

This position is responsible for receiving and assessing enquiries from consumers and lawyers, and effectively triaging the enquiries so that they are appropriately resolved or referred for handling within the Division. It has regular contact with internal and external stakeholders including other managers and Division staff, members of the public, complainants, lawyers, law firms and professional associations.

Key responsibilities

Key responsibilities include:

  • Case manage second tier consumer and lawyer enquiries and complaints referrals received by senior Enquiries & Review staff. This includes analysis of relevant policy, law and legislative guidelines to determine appropriate action for resolving matters or referring as appropriate to the Complaints & Resolutions or Investigations teams
  • Conduct preliminary assessments of new complaints, accurately assessing the issues and the possible application of Uniform Law, obtaining necessary information to develop options to resolve or resolve issues as appropriate
  • Provide guidance and specialist concepts and policies to lawyers and law practices on complex matters relating to registrations, practising certificates, and statutory deposit accounts, based on VLSBC's policies, procedures, guidelines and relevant legislation
  • Provide specialist guidance and advice to Enquiries & Review team in making recommendations for further action based on VLSBC's policies, procedures, guidelines and relevant legislation


  • A tertiary qualification in law will be highly regarded but not essential

Culture and benefits

At VLSB+C we value our employees, and we offer a professional and friendly environment that focusses on delivering high-quality services. We are driven by our culture and values, which underpin the work we do: we value relationships; we are professional; we adapt; we are courageous and authentic and we collaborate.

Our employees have access to a range of benefits, including:

  • competitive remuneration
  • an environment that genuinely supports work-life balance with attractive leave options and flexible working arrangements
  • a calendar of wellbeing programs
  • extensive learning and development opportunities

The Application Process

When submitting your application, please attach your CV and responses to the key selection criteria questions in the Job Application form (MANDATORY). Individual responses to ‘key selection criteria' listed on the Position Description are not required. Attachments can be uploaded in either Microsoft Word or PDF format. Employment of successful candidates will be subject to a National Police Check.

The Victorian Legal Services Board and Commissioner (VLSB+C) is committed to Equal Employment Opportunity, ethical practice, and the principles of Cultural Diversity and social inclusion. We continually seek to attract and retain a diverse workforce which includes people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures including people of Aboriginal and Torres Strait Islander heritage.

It is the policy of the VLSB+C to provide workplace adjustments for qualified persons with disabilities who are employees or applicants for employment. If you need assistance or adjustments to fully participate in the application/interview process, please contact Anthony Charleson, People & Culture Business Partner on 03 9679 8080 or at ACharleson@lsbc.vic.gov.au.