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Consultant Research

NAB - South Melbourne, VIC

Source: uWorkin


  • Opportunity for a Researcher to support our Customer Feedback (NPS) Program
  • Showcase your research expertise
  • Melbourne CBD location

About the role

The role of Consultant Research will design and execute the research that underpins NAB’s customer feedback (NPS) program. This program includes the design, build and ongoing management of a range of customer feedback surveys. The role is integral to the success of Customer Advocacy at NAB.

Your key accountabilities will include:

  • Design and manage Net Promoter System (NPS) research projects including preparation of research briefs, questionnaires, analysis, insight generation and dissemination of results
  • Contribute to insight development (partnering with the Insights team) to improve understanding of the drivers of customer advocacy
  • Manage workflow with external agencies (where required) and communicate with internal stakeholders
  • Act as a voice of the customer through the NPS team and broader enterprise
  • Work with NPS Operations and Insights teams as required
  • The design, build and execution of research projects

Your Capabilities, Experience & Qualifications will include:

  • Experience with a range of research techniques
  • Background working with customer feedback measurement systems including the Net Promoter System
  • Proven experience working on high profile projects across multiple stakeholders whilst managing conflicting priorities
  • Strong business acumen, stakeholder management and engagement skills
  • Excellent communicator with the ability to explain complex technical concepts to a non-technical audience
  • Fosters teamwork and collaboration
  • Tertiary qualifications in a related field preferred

About NAB

We believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too. We have an African Australian Inclusion Program, a range of Grad, Traineeship and Internship Programs, we are proud to have dedicated $55 billion to help address climate change, be recognised as a Gold employer of LGBTI Inclusion by AWEI and be an endorsed employer for Women by Work180. We are an equal opportunity employer and welcome diversity in the workplace. 


From education and volunteer leave to learning benefits and banking discounts, we offer access to a wide range of employee benefits. For more information please visit here. 

If you think this role is the right fit for you, we invite you to apply. Let’s have a serious but informal chat about who you are and what drives you. We’d love to share our vision for the future of banking.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.