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Student Service Advisor

Torrens University Australia - Fitzroy, VIC

Education, Childcare & Training
Source: uWorkin


As the country’s newest and fastest-growing university, Torrens University Australia brings a fresh approach to higher education. Working with us is all about working alongside over 2000 professionals passionate about career and purpose. Our staff across our campuses and head office are united by our central ethos to Be Good – by committing to a better way of doing business.

We embrace diversity and inclusion of our staff and are committed to the attraction, retention and development of all people and support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and gender identification.

The Opportunity:

Here at Torrens University Australia, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to Campus Director you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional learning experience for students.

On a typical day in this role you will:

  • Provide outstanding customer service to staff, students, prospective students and the broader campus community via a “one-stop-shop”:
  • Plan and deliver student transition and retention activities, including orientation, revival weeks and promotion of workshops, trips, seminars and other events, working with the Success Coaches, Library, Learning and Technology hub and the academic community
  • Deliver outbound customer care programs to support student success and maximise engagement
  • Develop engaging, timely and relevant campus content for student communications plan for each study period, via campus portals, publications, social, digital and local campaigns
  • Communicate effectively and appropriately with the campus community about student admin and support processes and services, and provide admin support to other teams as required
  • Provide international student administration services, including orientations and visa / COE enquiries, complying with external regulatory requirements and company policies and procedures
  • Foster and support the development of an active student representative council (SRC) for the campus, ensuring they represent the range of courses and modes of study at that campus

This is a Permanent position based at our Fitzroy Campus.

Who are you?

To be successful in the Student Services Advisorposition you will have:

  • Experience in student administration within a higher education college or university (preferred)
  • Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people
  • High level teamwork and the ability to work with and/or be a member of multiple teams
  • Superior verbal and written communication skills, and the capacity to communicate clearly
  • Proficiency in computer and software skills, particularly in word processing, spread sheets and using enterprise-wide records management systems
  • Attention to detail and the ability to undertake high volumes of administrative processing
  • efficiently and with a high level of accuracy
  • Knowledge of and use of administrative policies and procedures including records and document management
  • Creativity in solving problems and generating innovative solutions
  • A student-service mentality and respect for balancing both people and commercial needs

Please note: Visa sponsorship is not available for this position. All applicants require current and valid working rights for Australia.

If you want to learn more about our story, our people and some of the great reasons to come and work with us – visit our Torrens University Blog (https://www.torrens.edu.au/blog)


We partner with a range of top providers to make your working life a more rewarding and flexible experience. These include:

  • Tuition reduction benefits on a range of courses
  • Here For Good Day – an annual day of leave for you to give back to your community

Ready to make your difference?

Join the Torrens University Australia team by clicking “APPLY” now!

Applications Close: 19th April 2021

Have questions? Send them through to our friendly Talent Acquisition Team at yourcareer@laureate.NET.au.

Job Reference Number:324321

Please note: Torrens University Australia reserves the right to remove the advert prior to the closing date listed. Applications will be reviewed as submitted.

Fitzroy, VIC

Education, Childcare & Training


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