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Knowledge Manager (Vpsg6)

Department of Health - Melbourne, VIC

Government, Defence & Emergency
Source: uWorkin


The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of Victorians into the future. We also lead the Victorian Government's response to the coronavirus (COVID-19) pandemic. Working with our partners, we oversee Victoria's health system including mental health, ageing and aged care and preventive health. We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTQI+ and people from culturally diverse backgrounds and differences to realise the potential of our employees for innovation and delivering services.

Application Closes: 5 April 2021

Role: Knowledge Manager (Role until - 30 June 2021)

Number of vacancies available: 1

Office Location(s): 50 Lonsdale Street/Work from home

Position Summary: 

The Knowledge Manager's role will be to provide support to the COVID-19 Public Health Contact Center Operations team's vision to deliver a knowledge management system to its citizen facing teams.

The role will involve sourcing, benchmarking, selecting, establishing, delivering and maintaining knowledge management system which is fit for purpose to provide contextual information to citizen facing teams, inclusive of policy and processes, that align to the citizen contact workflow.


  • Understand the business needs and requirements for a knowledge management system
  • Define in agreement with stakeholders needs business rules on how knowledge management system returns accurate and relevant content
  • Lead the procurement, benchmarking and selection process of knowledge management platform to improve citizen experience
  • Project manage the delivery of the knowledge management platform for the department
  • Coordinate the capturing, authoring, refining and publishing of knowledge items to ensure content is current, fit-for-purpose, accessible and relevant, and meets policy and legislative compliance requirements.
  • Work collaboratively with operational teams and front-line staff to develop and promote accurate easy-to-use high-quality knowledge content and to support the development of a supportive and collaborative knowledge sharing culture
  • Lead the prioritisation, development and implementation of new content & content changes within the department
  • Facilitate compliance reviews and audits to maintain and improve quality of knowledge content and drive improvements
  • Define and drive rapid testing plans for continuous site optimisation and usability improvements, including reporting results, learning's & next step
  • Exhibit a passion for innovation, as well as a tenacity for owning the end-to-end citizen and frontline teams experience, collaborating across multiple functions and driving business results for both the short and long term.


Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

For further information please visit the Department of Health

Click 'Apply Now' to submit your interest in this position.

Melbourne, VIC

Government, Defence & Emergency


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