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Concierge Manager

Bankstown Sports - Bankstown, NSW

Any Industry
Source: uWorkin


Bankstown Sports is a premium dining and entertainment destination in Sydney’s southwest which is continuously diversifying its offerings to the community. Our clubs pride itself on having the highest standards of customer service, which is why we always look to recruit and retain the best.

We also place major emphasis on the ongoing training and development of our staff to ensure they have the practical skills needed to be the best employees they can be. With a strong focus on patronage and customer experience we are looking provide the concierge team with a leader who will help drive our culture values.

The concierge manager will be responsible for ensuring the smooth operation of the clubs three busy lobbies as well as providing support to senior management and the operations team.

Some of the role responsibilities will include:

  • Lead lobby operations and set a high standard of customer service
  • Lead and Support a Service focused team
  • Engage, mentor, support and motivate staff
  • Contribute to the development and implementation of operational procedures
  • Conflict resolution
  • Work collaboratively with all departments and Liaise with key stakeholders on relevant issues
  • Assisting with Rosters
  • Promote and monitor high standard of presentation and grooming
  • Respond to all correspondence and enquiries via over the phone or email

What we are looking for:

  • 2-3 years Management/leadership experience preferably in a similar industry or setting
  • Ability to work in a fast paced environment
  • Intermediate computer literacy skills 
  • Valid NSW RSA & RCG
  • Working with Children's check 
  • First Aid certificate 

What we have to offer:

  • Staff meal card
  • Uniform
  • Secure staff parking
  • Staff discounts with any affiliated partners

If you feel this is the role for you please submit your resume and cover letter by April 09, 2021.