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Service Desk Team Leader

Fujitsu - Melbourne, VIC

Source: uWorkin


Location: Melbourne
Date Posted: 1/04/2021

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Service Desk Team Leader


Fujitsu is a diverse global organisation with over 120,000 employees, offering a full range of technology products, solutions, and services to customers in more than 180 countries. We know that using our experience and the power of ICT to shape the future of society with our customers can only be achieved through a flexible and respectful approach to work.

Fujitsu Oceania is focused on winning our customer's trust to improve their businesses, supporting our people to reach their full potential and doing good things for society, all whilst delivering sustained profitable growth.

Work with a giant of technology:

Due to a new agreement with one of Australia's most well-known brands. We are looking for a range of Service Desk professionals to join a newly formed team. Un this role you will drive customer satisfaction through ensuring the efficient operation of the Service Desk, providing the necessary leadership and guidance for a team of high performing analysts; leading the way to deliver top quality support services to the customer.

Your exceptional customer service focus will you assist in effectively engaging with the customer and ensuring services are provided within the contracted Service Level Agreements (SLAs). Our ideal candidate will also have a strong technical background and possess excellent leadership and communication skills.

Building your own path to success:

To be successful in this role, you will have:

  • Experience as a Service Desk Team Lead in a fast-paced technology environment with ability to manage escalations
  • Excellent leadership skills and a focus on team development;
  • Demonstrated commitment in maintaining and developing valuable relationships with internal and external stakeholders
  • Creation and maintenance of documentation relating to Service Desk procedures
  • Working knowledge of the ITIL processes, Incident and Request Management
  • Well versed in Service Level Agreement concepts and operation queue management
  • MS Office, Windows OS and Active Directory experience is preferred
Come Share our Vision:

We aim to create an employee experience that embraces diversity, inclusion and belonging. We're focused on flexible work options and a range of rewarding benefits. If you want to work in the way that suits you and our customer's best, come and find your future at Fujitsu.

Work your own way:

Achieve together:

Fujitsu: Empowering human difference