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April

It Service Desk Analyst (Brisbane)

blueAPACHE - Fortitude Valley, QLD

IT
Source: uWorkin

JOB DESCRIPTION

  • Growing Managed Services Provider
  • Excellent career opportunity
  • Phone-based support
blueAPACHE is growing! We are seeking experienced IT Service Desk Analysts / Systems Support Engineers who are experienced in providing phone based / remote tech support to join our expanding Service Centre.

Working with a close-knit team, you will provide phone based support to a large client base, giving you exposure to a range of technologies. Whilst we are looking for an initial commitment of 1-2 years on the Service Desk, many of our support engineers have forged rewarding careers within our organisation.

You will be responsible for providing Level 1/2 Service phone based operational support, including:
  • Remote incident resolution and request fulfilment to SLAs
  • Active Directory administration
  • User creation and termination requests.
  • Remote configuration of hardware and software
  • Create Knowledgebase articles and process documents, where possible.
  • Reduce the volume of incidents by identifying and eliminating root cause through the pro-active problem management process
  • Basic network troubleshooting and fault finding
  • Work with third parties to Facilitate repair work for onsite desk side equipment
  • Adherence to blueAPACHE's service procedures
The Service Centre provides support between the hours of 7am to 7pm, with shifts spanning 9 hours including a one hour lunch-break. Start and finish times may vary to meet our client requirements.

Requirements

The ideal candidate is an experienced support engineer with excellent phone based communication skills. Technical skills and experience must include:
  • Troubleshooting MS Windows Desktop and Server operating systems
  • MS Office 365 and Exchange Server troubleshooting and administration
  • An in-depth understanding of MS Active Directory and Group Policy
  • LAN / WAN troubleshooting
  • Previous experience working for a Managed Services Provider is highly regarded.
The successful candidate must possess the following qualities:
  • At least one industry certification such as Microsoft, Citrix, Cisco or similar.
  • A proven ability to demonstrate initiative and attention to detail.
  • A customer centric approach displaying both empathy and integrity.
  • ITIL experience and/or certification.
Note: All offers of employment at blueAPACHE are subject to police clearance checks.

Benefits
  • A growing company = career opportunities
  • Immediate start with a growing MSP
  • Exposure to new and leading technologies
  • A diverse work environment and great team culture
Founded in 1998, blueAPACHE is trusted to deliver business-critical IT (on-premises and IT as a service) to some of Australia's most successful organisations. Our reputation for innovation and customer focus, helping a broad range of clients achieve their unique strategic and operational objectives.

For further information please contact Rory on 03 86969330

Workable

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