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April

Customer Service Agent - Australia

Festicket - Australia,

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

centers360-degreeThe Festicket Group family is a truly international team with 100+ people from over 20 different countries, all passionate about changing the face of live event experiences. Our is in with a remote workforce distributed across Denver, and Australia. 🌍

Since 2012, we have provided a seamless service to discover and book tickets and travel packages for music festivals worldwide. The platform offers an end-to-end experience for music travelers, an efficient two-sided marketplace for 1,500+ music festivals across 40 different countries, and a network of 5,000 suppliers for accommodation & travel packages. In eight short years, we have become Europe's largest music festival platform. πŸ™Œ

Since our acquisition in 2019 of the multi-award winning cashless POS platform Event Genius and the associated Ticket Arena consumer website and brand, we are on track to become the most complete end-to-end live events platform for fans and organisers built to serve any event, any size.

We're now post Series-D funded, and backed by some of Europe's largest VC funds. πŸŽ‰

THE ROLE

We are looking for a motivated and articulate customer service agent, to help provide the excellent level of service our customers deserve. You will be tasked with answering a wide range of customer queries, and ensuring that our customers receive a quick, warm, and accurate answer.

  • You will be the face to our customers, representing our business on a personal level.
  • You will need to be comfortable working independently and using your initiative to make the right decisions.
  • You will help our customers with various requests related to their purchases.
  • You will be working for an enthusiastic, dynamic, caring international team and take over a high level of responsibility right from the beginning.
  • You will be in touch with our customers via various communication channels.
  • You will work with external customer service centres to provide 360 degree coverage for our client
Requirements
  • Strong interest and at least 1 year of experience in customer care or a similar position.
  • True team player and an outgoing personality with confidence in interacting with all sorts of customers.
  • Ability to handle customer complaints and provide the appropriate solutions.
  • Fast, accurate typing skills and high level of comfort in using live communication tools (i.e. email, phone, Facebook, live chat, messenger).
  • Pro-active, ambitious and result-oriented working style.
  • A real problem solver and you work well under pressure.
  • Ability to work and communicate in a fast paced international environment.
  • Fluency in English is required
  • Experience working with and or interest in music festivals is a big plus
Benefits

We’re a team of 100, with our HQ located in the amazing heart of . By joining us you will be part of one of the fastest-growing music / travel start-up companies in the world, where you will have ample opportunity for career progression as we continue to grow. πŸ“ˆ

Benefits & Perks also include:
  • 25 days holiday per annum
  • 15 sick days per annum
  • Flexible working from home policy
  • Eyecare – Discounted eye tests and glasses
  • Opportunities to go to selected & partnered music festivals for free & all year round staff discount
  • Extra day holiday for your birthday
  • Time and budget towards your ongoing professional development and certifications
  • Flexible working arrangements post-Covid
  • Flexible salary via Wagestream

Workable

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