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• $79,867 - $83,233 + Attractive Superannuation
• Location: Brisbane, QLD or Melbourne,VIC
• Contact Officer: Brenda Lechmere on 07 3223 8316 or 0416 778 425

The Claims Team are responsible for the end to end management of home building residential claims. From the notice of first loss through to settlement, the Claims Team provide policyholder support through the review and processing of building claims made against the DSH Insurance policy. The team is responsible for their own portfolio of claims, responsible for the policyholder interactions both via the telephone and electronic correspondence. The team is responsible for the allocation and proactive management of suppliers and adherence to the General Insurance Code of Practice (GICOP) including claims financial reserving, as well as payments to both suppliers and policyholders.

Working within the Brisbane based Claims team, the role requires the ability to liaise with multiple stakeholders and have complete customer ownership – whilst driving customer and policy outcomes through team leadership, guidance and monitoring. Ensuring the delivery and actioning of information (financial and procedural adherence - including GICOP) in line with the DSH Insurance policy and claims outcome expectations associated with the management of end to end claims functions. It is imperative that you can manage your own time and take ownership within the team environment and want to help others.

Duties include:

• Assist with projects as required
• Assist Assistant Director with the administration of the Claims Team metrics and data
• Review processes & deliver training to Insurance Advisors
• Compliance General Advice certification. Knowledge of Insurance Contracts Act 1984 and General Insurance Code of Practice
• Manage and assist in complex claims issues (people, process, metrics, policy)
• Provide advice to team members on complex claim matters including AFCA submissions, Insurance Council of Australia committee attendance and contribution
• Deliver training, provide feedback and quality support to all members of the team.
• Represent DSH Insurance at Departmental and client activities, including undertaking presentations to increase DSH Insurance brand awareness and provide information on DSH Insurance products.
• Examine work practices on a continuing basis to ensure tasks/procedures are being carried out in an effective, efficient and timely manner.

Eligibility: Applicants must be an Australian citizen to apply.
Experience and qualifications in the general insurance industry.

Notes: Opportunity Status: Ongoing/Non-ongoing. A merit pool will be established that may be used to fill similar positions within the next 12 months.

DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds, and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people that identify as LGBTIQ+, and people from culturally and linguistically diverse backgrounds.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Department of Veterans' Affairs