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April

It Support Analyst

Connect Careers - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

About client:

Our client is currently seeking a Support Engineer/IT Support Analyst who is confident, full of energy, and self-motivated to join the business which prides itself as one of the leaders in their field. They are known for their supportive and energetic culture.

About role:

Your responsibilities will include:

  • Attending phone and email support requests.
  • Undertake a wide range of I.T. support tasks including hardware and software incident resolution and implementation, network design and management, general technology troubleshooting, application support and other I.T. support services.
  • Troubleshoot and resolve technical support requests.
  • Action monitoring system alerts.
  • Monitor dashboards and assign / escalate jobs as required.
  • Prioritise jobs and actions in regard to SLAs
Skills and experience:

To be considered for this role, you will need to have:
  • Relevant professional qualifications and/or at least 2 years of experience.
  • Ability to develop collaborative relationships with colleagues and client groups.
  • Organisational, time management and planning abilities.
  • Relevant computer skills and knowledge of a range of common office software packages, such as VMware or Office 365).
  • Experience using a ticketing system such as ConnectWise.
  • Be a good team member.
  • Demonstrated industry experience in a similar role.
  • Exceptional communication skills, both verbal and written.

Connect Careers

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