uWorkin

About client:

Our client is currently seeking a Support Engineer/IT Support Analyst who is confident, full of energy, and self-motivated to join the business which prides itself as one of the leaders in their field. They are known for their supportive and energetic culture.

About role:

Your responsibilities will include:

• Attending phone and email support requests.
• Undertake a wide range of I.T. support tasks including hardware and software incident resolution and implementation, network design and management, general technology troubleshooting, application support and other I.T. support services.
• Troubleshoot and resolve technical support requests.
• Action monitoring system alerts.
• Monitor dashboards and assign / escalate jobs as required.
• Prioritise jobs and actions in regard to SLAs

• Relevant professional qualifications and/or at least 2 years of experience.
• Ability to develop collaborative relationships with colleagues and client groups.
• Organisational, time management and planning abilities.
• Relevant computer skills and knowledge of a range of common office software packages, such as VMware or Office 365).
• Experience using a ticketing system such as ConnectWise.
• Be a good team member.
• Demonstrated industry experience in a similar role.
• Exceptional communication skills, both verbal and written.

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