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Journey Expert, Chapter Lead - Process Engineer

ANZ - Melbourne, VIC

Source: uWorkin


Journey Expert, Chapter Lead - Process Engineer Journey Expert, Chapter Lead - Process Engineer …

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in Melbourne, Victoria, Australia

Permanent, Full time

Be the first to apply


in Melbourne, Victoria, Australia

Permanent, Full time

Be the first to apply


See job description for details

Journey Expert (Process Engineer) - Chapter Lead
Process Engineering & Governance (Responsible Lending)
833 Collins Street, Docklands VIC 3008; Perm Full-time

  • Join the Responsible Lending Tribe and be at the heart of a more customer-centric approach to helping with customers' needs
  • Work in a supportive environment as part of ANZ's New Ways of Working (NWOW) that focuses not just on outcomes but also truly putting ANZ's ICARE Values at the heart of everything the team delivers
As a Chapter Lead, you will be responsible for building world class capability in your chapter members. You'll be a role model for our ways of working and be passionate about coaching, mentoring and developing others to be the best versions of themselves. You'll also bring strong change and implementation and/or delivery skills to share your expertise across the tribe.

Check out our Chapter Lead role description to find out what the remit of this role is and the skills and expertise you'll need to be a success in this role.

Also watch this animation to get an insight in to what a day in their life looks like.

Coupled with your Chapter Lead responsibilities as a Journey Expert (Process Engineer) you will rethink and redesign the way work is done to better support the organisation's mission to remove complexity, solve problems, improve efficiencies and reduce costs.

Who are you?
  • A team player - You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team's mission
  • The customer's biggest fan - You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
  • Comfortable being uncomfortable - You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
  • Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
  • Committed to your own and other's growth - You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
  • A problem solver - You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
  • Risk savvy - You build sustainable solutions that protect customers, stakeholders and the community
As a Process Engineer- Chapter Lead you will bring the following experience to the Chapter and broader Tribe:
  • Exceptional interpersonal skills, including the ability to inspire, mentor, coach and develop others
  • Ability to quickly grasp new content and the ability to translate this to your Chapter
  • A “can do” attitude and the ability to effectively prioritise and manage your capacity as Chapter Lead whilst delivering outcomes as a squad member
  • Ability to work hands-on, collaboratively and with passion and energy as part of an agile team
  • Strong technical lean expertise, based on a fundamental understanding of the underlying principles and what we are trying to be achieve
  • Passion for simplification, with a deep understanding of lean principles and skills
  • Logical and structured thinking and comfort with both data analysis and ambiguity, resulting in the ability to pragmatically break down complex problems, understand the key drivers and the improvement areas that will result in the biggest impact(s)
  • Demonstrated ability to deliver tangible results in compressed timeframes across a number of sectors and operational environments (e.g. branch, call centre, back office, product etc)
  • Demonstrated ability to communicate effectively in all forms and simplify complex messages to stakeholders at all levels
  • Green Belt LSS highly regarded, but not essential, dependent on your experience.
  • Experience in 'getting stuff done'
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself . If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS127715.