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April

Customer Relations Officer

Randstad - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Randstad has partnered with one of Australia's largest banks located in the heart of Sydney. With continued growth in Sydney CBD our client is looking for outstanding customer relations professionals who are resilient within their field.

With roles based primarily in the CBD but also inner Sydney regions, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environment.

About the role

Customer Service is a key element of an organisation’s success and therefore we are looking for the best of the best. The Customer Relations Officer is responsible for resolving complaints logged in the Complaints Database. Complaints can be received from various stakeholders.

Key Requirements

  • Responsible for monitoring and managing complaints
  • Across all personal banking products and collections complaints.
  • Building and maintaining strong relationships with various stakeholders
  • Comprehensive Credit Reporting
  • Understanding of Collections procedure
  • Understanding of legislation to assist with collection complaints
  • Investigating and responding to customers in relation to credit file
About the successful candidate
  • Minimum 1 year in a similar role
  • Proven experience dealing with difficult customers
  • Excellent written and verbal communication skills
  • Ability to resolve matters under pressure
  • Must have excellent attention to details
  • Must be a team player
Apply now

If you are a successful and experienced customer relations officer who is immediately available and in search of a new opportunity then apply here today and submit your CV and in WORD format.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Skills

Customer Service professionals, customer relations officer,customer service officer, call centre officer, inbound call centre, inbound customer service, federal government call centre, call centre federal government

Qualification

1 - 2 years minimum in a similar role.

Education

Bachelor Degree

Randstad

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