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April

Front Office All Rounder

Hilton - Melbourne, VIC

Hospitality, Travel & Tourism
Source: uWorkin

JOB DESCRIPTION

This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.

About DoubleTree by Hilton Melbourne - Flinders Street

Located in the heart of Melbourne’s central business district, steps from the arts and entertainment district, DoubleTree by Hilton Hotel Melbourne - Flinders Street is an ideal base for travelers. Our modern Melbourne hotel is situated opposite historic Flinders Street Station and Federation Square and is within walking distance of corporate offices, the famous Melbourne Laneways, and the South Bank precinct. At DoubleTree our essence is “Simply Welcoming” and your position as Front Office All Rounder will ensure that all of your guests receive this special DoubleTree experience.

What will I be doing?

As a Front Office All Rounder, you will serve on the Front Office Team, to provide reception and concierge services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office All Rounder truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, assisting with Concierge related duties such as knowledge of surroundings, booking tours & events and complete audit procedures, as required
  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge, including local surroundings and events, necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Perform and assist with Concierge \ Portering duties
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary
  • Ability to work a flexible, rotating roster, including weekends, public holidays, and overnights
What are we looking for?

Front Office All Rounders serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Calm, efficient, and organized with great attention to detail
  • Ability to multi-task while maintaining a positive attitude when working with a Guest
  • Professional manner with an emphasis on hospitality and guest service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous experience in cash handling
  • Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
  • Conflict resolution experience
What will it be like to work for Hilton?

At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past three years we have held our top spot as the #1 Hospitality Company in Australia as listed by the Great Places to Work institute and in 2019 Hilton ranked #3 across all industries. You can also look forward to receiving:
  • Access to Go Hilton, our Team Member Travel Program
  • Competitive wages with higher penalty rates than industry average
  • Extensive leadership and career development opportunities

Hilton

Melbourne, VIC

Hospitality, Travel & Tourism




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