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Senior Customer Success Manager

Sinch - Sydney, NSW

Source: uWorkin


“The success of the Customer is our success” might sound like a cliché to others but to Sinch, it is core to our strategy! Sinch is growing fast and we are now seeking a Senior Customer Success Manager to join us on this exciting ride based in our Sydney office!

Sinch brings businesses and people closer with tools enabling personal engagement. We are a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base. Our APIs and the platform deal with over 30 billion engagements annually. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more.

The essence of the role

As Customer Success Manager you will nurture current enterprise and ASP customers, grow existing accounts as well as building a pipeline and growing the customer base in Oceania. This is a visible role where you will collaborate closely with the internal Sinch team and actively engage with executives to ensure they are getting the highest value from our services and products. You will mainly focused on Enterprise and ASP clients.

As our new Senior Customer Success Manager you will:

  • Manage current enterprise and ASP accounts and develop the business with existing customers, including finding new ways for clients to benefit from our products, solving requests, etc.Manage a portfolio of existing accounts
  • Formulate and continuously adapt the strategic plan for said portfolio using Sinch’s full suite of products.
  • Understand clients’ needs and identify new business requirements
  • Increasing business via value add and cross selling
  • Supporting management in ensuring adequate resources are available to meet opportunities and challenges in your client base
  • Attend industry and non-industry events
  • Own all processes related to the enterprise accounts and collaborate closely with internal teams (Strategists, Account Managers, Project Managers and Producers) and external partners on all aspects of delivery and growth.
  • Maintain an up to date understanding of the market and our competition to position Sinch’s offerings in a financially rewarding way.
  • Manage regular forecasting and sales activity reporting and evaluate sales against revenue/margin targets and other objectives as set by regional and global sales leadership, and take necessary steps as needed.
  • Whilst not core to the role you are also able to close new accounts: Own the full sales cycle, including initial contact, proposal, contract negotiation, deal closing, launch and post sales account management.
Who are you?

To thrive in the role as Senior Customer Success Manager at Sinch, we look for someone who enjoys working as part of a team while staying accountable for all your deliverables and eagerly doing what needs to be done to achieve results. The successful candidate comfortably navigates organizations, enjoys building strong relationships and communicates with all levels with ease.
  • 5-7 years of experience from sales within the CPaaS field (messaging, mobile).
  • Experience from enterprise sales in above mentioned field, working with VP and C-level executives in client organizations.
  • Proven track record of working towards and reaching set sales goals.
  • Strong presentation and negotiation skills.
  • University Degree in Business, Economics or IT/Engineering or equivalent experience.
  • Previous experience in the Telecommunication space is a plus
  • Language: English
  • Ability to live and work in Sydney, Australia.
Are you ready? Join us on our journey!

Please submit your application in English!

About the recruitment process:

To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process.