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The Role

The purpose of the Business Customer Support Analyst role is to administer systems and processes in support of the wider Business Customer Support Team. The team are responsible for managing all files which are deemed problem loans.

Key Responsibilities

• To apply banking best practice procedures, processes and work practices in the support and turnaround of distressed commercial and agribusiness loans
• Assist with exposures on the Watchlist
• Assist in the preparation of strategies for the management of individual exposures
• Compliance with policy and procedures and statutory and legal requirements in all matters
• Maintain effective and congenial communications with the various Banking & Wealth divisions and respond to all enquiries and requests in a timely manner
• Ensure effective and efficient turnaround and resolutions that balance the Bank's business focus, reputational risk and returns within the framework of our regulatory obligations
• Assist with the management and administration of the Bank's Default and Recoveries System (DRS), the Watchlist requirements and associated transfers in and out of DRS

Skills & Experience

• Previous banking or lending experience is required
• Previous office administration experience
• Previous commercial/agribusiness/property experience
• An understanding of the legal and regulatory framework regarding corporations and insolvency
• Industry knowledge and understanding of various industry requirements and benchmarks
• Sound ability to analyse financial matters and legal documents
• Understanding or experience in dealing with distressed borrowers

Our Benefits

• Discounts of up to 25% on our various Insurance, Banking & Superannuation products
• Flexible working environment and arrangements; genuine focus on work-life balance
• Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
• We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($600), Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-50 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.

Working as part of Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

• Best Insurance Company in Corporate Social Responsibility (2018)
• Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
• Money magazine's Bank of the Year and Business Bank for a third consecutive year (2018-2020)
• General Insurance Product Innovation of the Year (2018)

If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position, please contact our recruiting partner Hays Talent Solutions on 02 8226 9659 for more information.

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

Suncorp