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Service Planner - Lidcombe

Rentokil Initial - Sydney, NSW

Administration & Secretarial
Source: uWorkin


We are currently seeking a highly dynamic individual with a proven background as a Service Planner to join our friendly team based in our head office in Lidcombe, Sydney.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries – and offer a wide range of learning and development programmes for colleagues to enhance their skills.

In the Pacific, you may know us through our strong and passionate brands: Ambius Plantscaping, Initial Hygiene and Rentokil Pest Control. Our strength lies in what we stand for: to protect and improve homes and businesses in the Pacific through the delivery of life's essentials.

The Service Planner plays a pivotal role in ensuring seamless, well coordinated administration across all business units. This role will operate at a national level and provide support to all branches.

Your responsibilities will include:

  • The planning, prioritising and scheduling of work on a daily basis
  • Updating and issuing state of service reports daily.
  • Maintaining appropriately sized channels and zones to ensure that customers receive timely and prompt servicing
  • Liaising with the Operations Manager and Field Service Supervisors to establish service requirements and provide information, assurance and advice as required.
  • Communicating all services issues in a timely manner to the Field Service Supervisor or Operations Manager.
  • Maintaining a visual of all call outs received from branches
  • Allocation of call outs to meet customer expectations and service standards
  • Generating reports for branches

To ensure your success in this role you will have:
  • Experience in managing productivity and national operations (preferable)
  • Exceptional customer service and Analytical skills
  • Strong communication skills both written and verbal
  • Excellent Microsoft Office skills (tech savvy)
  • Ability to multi-task and work within a team
  • Excellent time management and organisational skills with great attention to detail
If you are a team player with strong administration skills looking to make the move to a global organisation with plenty of scope for growth and contribution, APPLY TODAY!