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Process Transition Manager


Any Industry
Source: uWorkin


Job Number:969156
Work type:Permanent
Categories:Project Services, Brisbane, Melbourne, Sydney

  • Newly Created Role within our Top Tier Law Firm
  • Collaborative and Supportive National Team
  • Available from Sydney, Melbourne or Brisbane Office Locations

MinterEllison is renowned as one of Asia Pacific's leading legal practices. What sets us apart is that we are driven by a strong sense of purpose: we endeavour to build authentic and enduring relationships with our clients, our people and our communities. Through our leading-edge innovation and our collaborative legal and consulting specialists, MinterEllison is redefining the boundaries of what it means to be a law firm.

MinterEllison was placed in the top 25 best workplaces in Australia and in LinkedIn’s 25 Top Companies in Australia for 2019—the highest ranking of any law firm.

The Team

MinterEllison’s Legal Service Operations team is focussed on utilising people expertise, refined business processes, innovative digital platforms and automation to facilitate the delivery of all our client-facing legal services across the business. This team works closely with our legal professionals and external service providers to ensure that we adopt practices that have a positive impact on our Firm’s profitability and also deliver a consistently high-quality experience to our clients.

The Legal Service Operations team combines a diverse range of skill sets and platforms requiring a seamless leadership structure to develop a suite of truly integrated solutions. The team is led by Ken Porter and is made up of industry experts with extensive experience across complex, innovative legal process solutions and transitions.

Your Role

The Process Transition Manager (PTM) will play a key role in transformational change within our legal lines of business to ensure consistency in approach and delivery across multiple legal processes.

The role will require strong and significant change management experience to ensure continuous process improvements and related digital implementations are strategically prioritised, well-structured and effectively delivered. The PTM will ensure the effective implementation of solutions by connecting and working with multiple teams across the firm both in the lines of business and business operations.

The PTM will work closely with the leaders of various functions across the Digital team and other relevant SMEs to develop methodologies to transition legal teams to improved ways of working and co-ordination of training content and processes related to the different work types across the Firm's lines of business. The PTM will collaborate with these other functions to progress the digitisation and onboarding of those legal processes onto appropriate digital tools, including Beacon, our proprietary matter management solution.

In this role you will enhance line of business and business operations capability through understanding the business context and identification of opportunities.

Key responsibilities:

  • Leading the transformation and evolution of the Process Transition team as a key function within Legal Service Operations and the broader Digital team
  • Providing input into the selection, configuration and implementation of innovative solutions to support the business needs across all areas and functions of the firm
  • Devising and maintaining the transition methodology and framework for the Firm and leading the Transition Working Group or the various forms this function will take for significant legal process transitions
  • Managing the workflow support resources to ensure quality and consistency of delivery
  • Working closely with the Legal SMEs allocated to all relevant legal processes to obtain the required input and deliver the determined outcomes to achieve a successful transition
  • In conjunction with other Digital team leaders:
    • Maintain guidelines for standardised legal processes across all practice areas
    • Ensure consistent adoption of standardised process and automation
    • Co-ordinate the development of training content and processes
    • Identify and escalate change requests that do not comply with guidelines or standardisation principles
    • Develop and maintain strong stakeholder engagement with proactive communications including drafting and delivering status updates and reporting to senior stakeholders and Steering Committees as required
  • Work collaboratively with other teams in the Firm including the Client & Market Growth team and Digital team in preparing tenders, pitches and presentations.

More About You

You will also possess the following skills and abilities:

  • Previous experience working within a similar role, ideally with some legal or professional services experience
  • Team leading and mentoring experience is required
  • Strong ability to lead transformational change and maintain awareness of developments in legal process methodology and best practice solutions across industries, both nationally and internationally
  • Display personal and professional integrity at all times
  • Ability to engage and influence people at all levels and possess strong relationship building skills
  • Ability to manage people and competing priorities and to work collaboratively with multi-disciplinary teams
  • Ability to approach projects in a commercial, innovative and strategic manner to deliver the best value
  • Ability to analyse and reason, clearly and logically including in high pressure situations and direct attention to solutions
  • Excellent written and oral communication skills and the ability to adapt style to suit audience
  • Resilience and a commitment to provide exceptional levels of service to stakeholders.

Who We Are

Diversity is one of the five elements that underpin our firm's purpose and informs the way we work internally and with our clients. An inclusive workplace environment is critical to leveraging the impact this diversity brings to all that we do each day. MinterEllison has been recognised as a WGEA Employer of Choice for Gender Equality in Australia for the past 11 years and has been recognised as both a Gold (2019) and Silver (2018 and 2020) Employer in the Australian Workplace Equality Index (AWEI).

We believe that agile workplaces can be instrumental in delivering increased levels of productivity. At MinterEllison we support our people to maintain a healthy balance between the demands of work, life and family. We have a wide range of social, financial and health benefits to support your wellbeing including free gym membership.

How To Apply

We prefer to deal with you directly, so please submit your CV and cover letter for consideration by clicking on the 'Apply' button below. If you would like further information, please contact Clare Odell on 02 99221 8747 for a confidential discussion.

Agency submissions will not be accepted without prior express approval from the MinterEllison recruitment team. All agency candidates must be submitted through our on-line portal to be valid.