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April

Customer Support Consultant

DOMAIN GROUP - Sydney, NSW

Any Industry
Source: uWorkin

JOB DESCRIPTION

Customer Support Consultant - Sydney Office - Max term contract

At Domain Group, our vision is to inspire confidence for all of life’s property decisions. Driving this vision are our values: Open Minds Open Doors, Passion is Contagious, Have Adventures and Leap, Grow, Repeat. Together, our vision and values are what keep our work honest and meaningful. If they resonate with you, this might just be your next home too.

Behind our value of Open Minds Open Doors is our belief that different life experiences bring much-needed perspectives to the table, and so we’re committed to seeing things through each other’s eyes. We’re proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can truly feel at home here.

Sound like you?

You will be someone who is totally customer-obsessed who would be joining the team on a 14-week contract basis. This means that you are someone who enjoys building strong relationships with customers and clients, ensuring that they always walk away with a great impression of Domain Group and their enquiry resolved.

You will naturally be a 'people' person who portrays exceptional communication skills. You will ideally come to us with previous experience working within a fast-paced, high volume customer focused role, whether that be hospitality, retail, contact etc.

Day to day the role will see you:

  • Be the point of contact for our customers
  • Communicate through key digital and voice channels to identify customers needs and see them through to resolution
  • Provide expert support for both mobile and website applications across our Domain Group brands
  • Liaise with key business partners to resolve both technical and non-technical issues
  • Increase customer satisfaction and build loyalty providing amazing, personal customer support

Sounding pretty good so far? Then we would love you to have:

  • The availability to work full-time hours on a rotating roster
  • The ability to solve problems logically and critically
  • The desire to make things easier for customers and colleagues. If there's a roadblock, you want to smooth it away
  • Excellent communication skills and an ability to build rapport quickly
  • Strong attention to detail
  • The ability to make quick decisions within a fast-paced environment
  • The belief that work can (and should) be fun!

Why you’ll love us:

We know that when people are happy they tend to work better and have greater work satisfaction. So here at Domain, we look after our team.

We're big on flexible work. We encourage a healthy work-life balance, provide flexible hours and lots of work from home, a leading parental leave policy and wellbeing leave. Based in our Sydney HQ in Pyrmont, you'll have some great perks available which include an onsite cafe, sun-drenched BBQ deck, prayer room, parents room and discounts across healthcare, entertainment, food, gas and electricity (just to name a few things!). You will also be joining a close-knit team who like to celebrate success together and who love to listen to some music throughout the day!

Career development and learning are also super important to us which is why you'll have access to LinkedIn Learning too.

So…what happens next?

We will give your application the attention it deserves and you will hear from us either way. If it's a good match, one of our recruitment consultants will give you a call (so make sure you keep your phone handy!).

Interested?

Go on then, click apply, we would love to see your application pop up!

*A note to recruitment agencies: We have this role covered; there is no need to get in touch. We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thanks.

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