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Claims Advisor


Any Industry
Source: uWorkin


The Role

The CTP Claims team currently have exciting opportunities available for experienced Claims Advisors in the Common Law Team. This busy and varied role will see you managing a portfolio of claims from inception, investigating the liability situation, gathering and analysing medical and rehabilitation data, assessing the value of the claim and negotiating settlement.

Key Responsibilities

  • Management and negotiation of claims, including communication with solicitors or direct claimants, by phone, correspondence and/or attending settlement conferences and/or hearings
  • Obtaining and reviewing medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual claims
  • Ensuring legislative compliance timeframes are met in conjunction with ongoing review of medical, financial investigative and rehabilitation reports
  • Adopting appropriate strategies are observed to resolve claims cost effectively
  • Ensuring early access to appropriate rehabilitation so that injured claimants can achieve optimal recovery from their injuries
  • Negotiating claims settlements with solicitors in line with legislative, regulatory and procedural guidelines
  • Providing an excellent level of customer service to the legislative authority, employers and injured claimants through compliance with legislation, timely response times and efficiency in processing

Skills & Experience

  • Sound knowledge and experience in handling CTP or personal injury claims or Law is preferred
  • Tertiary qualifications, including Legal, Allied Health or Insurance would be advantageous
  • Excellent analytical skills and technical skills
  • High attention to detail
  • Pro-active and energetic team player
  • Highest professional approach to all aspects of claims handling
  • Excellent verbal communication skills and the ability to listen, build rapport, communicate complex information and negotiate with a variety of internal and external stakeholders
  • Strong administrative and written skills and the ability to effectively manage all aspects of each claim whilst keeping in the restraints of the NSW legislation
  • Strong commitment and a high degree of integrity to help meet and exceed customer expectations
  • A positive attitude and willingness to contribute to workplace improvement and changes

Our Benefits

  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products.
  • Flexible working environment and arrangements; genuine focus on work-life balance.
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing).
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Study Support, Employee Referral Program ($600), Facilities for nursing mothers, Company share options, Years of Service Recognition).

About Us

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-50 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.

Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

  • Best Insurance Company in Corporate Social Responsibility (2018)
  • Employer of Choice for Gender Equality for sixth consecutive year (2014 - 2019)
  • Money magazine’s Bank of the Year and Business Bank for second consecutive year (2018 - 2019)
  • General Insurance Product Innovation of the Year (2018)
  • NIBA General Insurer of the Year - Large General Insurer (2019)

If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position, please contact our Sourcing Partner on 02 8226 9659.

At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.

Apply now

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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Standard Time