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Customer Value Specialist


Any Industry
Source: uWorkin


  • Flexible Part-Time
  • Narre Warren Hub
  • 11th May Start Date

“Lucky you’re with AAMI” - When disaster strikes, it is normal to panic. A burglar has ransacked your home. Someone has hit the back of your car. At AAMI, we’re helping Australians prevent and recover from life’s unexpected events. From car and home insurance, to pet and travel, AAMI provides our customers with a range of policies all in one place. Nobody knows what’s going to happen or when, but it is our job to deal with that, so our customers don’t have to.

The Role

The journey all starts with our Inbound Customer Service Specialists responsible for our AAMI Customer Service, sales and retention needs. From Sam and Kate who have just moved into their first home to Martin who has finally saved enough and bought his dream motor bike, our specialists ask the right questions to find the products that suit our customers best.

Right now, our Narre Warren office is looking for new work from home sales and service superstars and if you think you are up to the task to make our customers feel lucky that they’re with AAMI, please read on!

Key Responsibilities

Receiving a high volume of calls regarding multiple insurance products you will…

  • Deliver a seamless customer experience on various insurance products that provides value for our customers
  • Identifying the appropriate insurance policies to meet customer requirements
  • Achieve customer sales, service and retention targets set for all customer segments
  • Advocate customer propositions to create value for customers through products and services under multiple brands across banking, wealth, life, personal and commercial insurance

Skills & Experience

To be successful, you will need:

  • To build and develop customer relationships through strong customer service and a willingness to exceed expectations
  • Experience in a sales role with the ability to follow a compliant sales process
  • Achieve service and sales targets, with a proven track record
  • Good problem solving and negotiation skills
  • Effective interpersonal and communication skills (written & verbal)
  • Computer literacy and navigation skills
  • Work autonomously in a work from home environment
  • Australian Residency, citizenship or eligibility to work permanently in Australia.
  • Home phone line installed in the working room, internet connection, desktop PC or Laptop with second screen and a home office set up.
  • You must live within 35 minutes of our Narre Warren hub

Working Hours & Training:

  • 7 weeks full time training to start. Training hours are Monday-Friday 8.30-4.30pm 

We have multiple flexible part time opportunities, working 25 or 30 hours per week. Available shift options are below:

Option 1 – 25 hours per week | 5 hours per day - Monday to Friday, starting window between 2pm – 5pm

Option 2 – 30 hours per week | 6 hours per day - Monday to Friday, starting window between 9am – 11am

Option 3 – 30 hours per week | 7.5 hours per day, 4 days per week – Monday, Tuesday, Thursday & Friday, starting window between 8am – 11am

Our Benefits

  • Flexible working environment and arrangements; genuine focus on work-life balance
  • We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($600), Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)


At AAMI, we’re helping Australians prevent and recover from life’s unexpected events. While we can't promise our customers will never have an incident, we can bring them peace of mind and make life simpler. For 50 years AAMI has been a general insurer providing our customers with a range of policies all in one place.

Working for AAMI you're bound to feel lucky. Imagine being with a company that listens to your ideas, values your contribution and offers flexible working. Because it’s what you do that counts, not where or when you do it.

A career with AAMI is just that, and as we’re part of the Suncorp Network you’ll benefit from being part of a large organisation while enjoying the flexibility of a small one.

Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

  • Best Insurance Company in Corporate Social Responsibility (2018)
  • Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
  • Money magazine’s Bank of the Year and Business Bank for the third consecutive year (2018-2020)
  • General Insurance Product Innovation of the Year (2018)

If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position, please contact our recruiting partner Hays Talent Solutions on 02 8226 9659 for more information.

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

Apply now

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Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Standard Time