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April

Customer Service Officer - Insurance Claims

Randstad Australia - Brisbane Grove, NSW

Insurance & Superannuation
Source: uWorkin

JOB DESCRIPTION

Southside location - Eight Mile Plains
Parking available on site - need car & license
Contracts to start ASAP (April 2021)
Full time and Part time contracts available!

Randstad are currently pipelining for claims officers for temporary contracts an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable experienced claims managers for upcoming opportunities!

This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join an reputable organisation who have a great name in the industry for their phenomonal team culture, support and training.

You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.

Highly desirable candidates will;

  • Have a passion for customer service and helping
  • Be very resilient and able to take direction
  • Intermediate computer literacy and high attention to detail
  • Be open and eager to learn new process and new systems
  • Strong communication skills and proven experience in negotiation and managing difficult calls
  • Be adaptable and agile in their learning style as well as efficient and motivated to deliver results
  • Previous exposure to insurance and claims (Motor and Property would be advantageous)
  • And or experience in high volume and fast paced call centre
  • If you have previous experience in recruitment/job placement, allied health, insurance or personal injury claims we would also love to hear from you in regards to these roles!

Key Accountabilities
  • Taking high volume inbound calls from affected members during storm season
  • Manage end to end claims for determination and payment of claims within the set KPIs
  • Understanding of Motor and Property insurance advantagous
  • Provide customers with optimal customer service including quality and timely decisions
  • Develop specific knowledge around individual claims
  • Manage policies and procedures and meet legislative and business requirements
If you are interested, please submit your resume today!

Successfully shortlisted candidates will be contacted ASAP

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Brisbane Grove, NSW

Insurance & Superannuation




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