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Commercial Home & Investment Lending Manager

ANZ - Melbourne, VIC

Banking & Finance
Source: uWorkin


  • Build your career your way
  • Career progressing opportunity
  • Be part of an organisation with many different career opportunities to explore About The Role Role Location- 55 Collins Street, Melbourne VIC 3000
  • Role Type- Permanent, full time role

    As a Commercial Home and Investment Lending Manager, your goal is to support and deliver to the home and investment lending needs of our more complex customers. Supporting them along the journey of saving for, buying and owning, their own home or investment property. You will coach customers through each step of the home buying journey to ensure their experience with ANZ is seamless. You will be passionate about delivering on our Customer Promises to ensure customers are strong advocates for ANZ. You will work directly with many of our commercial bankers in Business Bank and Small Business as you proactively seek to connect with and understand the consumer banking needs of their clients, specifically home and investment lending needs.
    You will be responsible for identifying appropriate products and solutions to meet your customer’s needs and deepening customer relationships. You will develop strong knowledge of your local market, become an active member of your local community and work to establish effective internal and external relationships with a priority on identifying new customer relationships and opportunities.

    You will also act as a mentor and coach to other bankers across our business, inspiring them to provide the best possible customer experience.

    A key responsibility of this role will be to lead a well-managed business; you will be responsible for adhering to ANZ’s policies, processes and standards.
    About You To be successful in this role, you will ideally bring the following-
  • Role model a strong customer focus
  • Have an existing understanding of home lending process and policies with an overlay of more general retail banking product knowledge
  • Ability to manage complex stakeholder and customer relationships
  • Excellent interpersonal and communication skills that includes good presentation skills
  • Enjoy working in a collaborative team environment, proactive and demonstrating initiative
  • Should be financially savvy, has keen attention to detail and an active user and promoter of technology
  • Ability to multi-task and highly adaptable to change and ambiguity About ANZ At ANZ, everything we do boils down to ‘why’ - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career. We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy. A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded. We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support. To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number AUS124635