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March

Aps3 Call Centre Operator - Part Time

Chandler Macleod - Brisbane City, QLD

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

About the company:

As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. We are currently seeking an experienced Call Centre Operator for a 12-month contract for a federal government department based in Brisbane's CBD.

About the role:

  • First point of contact for calls coming into the contact centre
  • Completing simple first contact resolution enquiries
  • Processing of applications and initial assessments
  • General administration duties including data entry, diary management, file and document management
  • Assisting with event organisation
  • Invoice processing
  • Travel coordination
  • Quality record-keeping and documentation/data integrity

About you:

  • Exceptional communication skills
  • Experience in a customer service/contact centre role paramount
  • Exposure to sensitive information in previous roles advantageous
  • Can adapt to a diverse spread of enquiries
  • Sound understanding of strict policies and procedures
  • Have the ability to prioritise workload and multi-task
  • Ability to work well in a team
  • Work in and adapt to a changing environment
  • Demonstrate a high level of relevant computer literacy skills
  • Commitment to holistic customer service

Benefits:

  • 3 or 4 days per week - rostered between the hours of 7.30am and 8.00pm (8 hours per day)
  • $39.00 per hour plus super
  • 12-month assignment
  • Brisbane CBD location
  • ASAP start
  • Great team environment

*** Please note to be eligible for this role you must be an Australian Citizen and be willing to complete a Federal Police Clearance as well as obtain a Blue Card ***

Brisbane City, QLD

Customer Service & Call Centre




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