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Membership Manager

Next Gen Health & Lifestyle Clubs - Doncaster, VIC

Source: uWorkin


Next Gen Health and Lifestyle Clubs is bringing a brand new, premium, members-only health club to Melbourne - come and join us!


  • We offer a spectacular club environment
  • You will work for an organization with a team orientated culture
  • We offer flexible working hours
  • Access to the clubs facilities

About the Role

We have an exciting opportunity for a Membership Manager to join our brand new club in Doncaster, reporting into the General Manager, in this role you will be passionate about Member Retention and Customer Service, manage all aspects of member retention and our Member Concierge (Reception) team.

In this full time role, you will primarily be responsible for attracting and retaining members with every call and interaction you have while providing membership administration support to ensure that membership payments are made and maintained.

Interviews will commence for this role in March 2021 with a commencement date of late April/early May 2021.

You will be responsible for:

  • Membership Retention and achieving set targets / KPIs
  • Managing the Reception/Member Concierge Team
  • Member Experience in collaboration with the Sales Team
  • Contributing to Club Leadership Team and to a positive culture
  • Debt collection; and membership based administration; and
  • Being a Brand Ambassador for the Next Gen Product.

While this role is predominantly a Monday to Friday role, this role requires flexibility of working weekends if and when required.

About You

You will maintain a high standard of product knowledge, assist in the development of a strong team environment and ensure high levels of customer service.

We're looking for someone with a professional, outgoing personality, who will really enjoys connecting with Members both over the phone and face to face. You will thrive on exceeding targets, problem solving and working in a busy environment.

To be successful in this role you will have:

  • Strong customer service and problem solving skills;
  • Well-developed negotiation and objection handling skills;
  • Experience working in a team environment;
  • A passion for the health, fitness & lifestyle industry;
  • Well-developed communications skills;
  • Previous experience in a sales/retention based role would be advantageous;
  • Reporting capabilities and Excel know-how
  • An excellent track record working with KPI's, targets and sales goals;
  • Excellent objection handling and closing skills;
  • The ability to take ownership and be a problem solver;
  • Highly motivated, with high energy levels; and
  • High level verbal communication skills with ability to build rapport.

If you’re looking for your next opportunity and want to work with a great team and within beautiful 5 star facilities, then this role is for you! 

Next Gen Clubs as an Employer

Next Gen Clubs is a great place to grow your career and our culture is central in making Next Gen Clubs a fantastic place to work. Our facilities are beautiful and we believe that our employees are our greatest asset and are the key to our success.

We reward and recognise initiative and performance while investing in our employees to keep them challenged and genuinely passionate about our brand. 


Please note:

  • Flexible hours and days (7 days a week) along with occasional interstate travel are required for this role
  • Proof of right to work in Australia documentation will be required to be presented at the first interview
  • Working with Children Check is mandatory for this role
  • We are inviting direct applicants only