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Business Officer (Patient Admissions) - Box Hill

Epworth - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


  • Multiple opportunities available either full time, part-time or casual
  • Blended administration responsibilities including both public facing and back-of-house activities
  • 7-day rotating roster covering shifts from 6.00am – 10.00pm

The Role
Choose either full time, part-time or casual roles (let us know in your cover letter) , based at Epworth Eastern – Box Hill, and be responsible for both the front and back-of-office administration processes to the hospital. You will be part of the Patient Services Centre and report to the Patient Services Manager. You will participate in a rotating 7-day roster and be available to complete shifts between 6.00am and 10.00pm.

You will make an impact by:

  • Processing patients prior to hospital admission
  • Assisting patients, visitors and medical specialists with admission and discharge related enquiries
  • Providing excellent customer service when working in the main or ward reception
  • Completing ad hoc bookings for unplanned / after-hours admissions
  • Completing other activities including health fund validations, estimates, patient attendance scheduling and performing informed financial consent

To be successful in this role…
You will be a dynamic customer service orientated business officer who takes pride and ownership in their work. Your professionalism, ability to embrace flexibility and work in a changing environment will see you settle into your new role well. You care about the way you make people feel and want the hospital experience to be special for the patient, family, medical team and your work colleagues alike.

You will have:

  • Previous demonstrated experience in a similar administration role
  • Strong customer service experience
  • Healthcare experience
  • Accurate and speedy data entry skills
  • Relationship and people management skills

At Epworth, everybody matters.
It’s the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to:

  • Access to salary packaging of up to $9,010 p.a.
  • Discounted private health insurance
  • Zero or reduced out-of-pocket expenses for health services at Epworth
  • Flexible working hours
  • Epworth scholarship program to support your ongoing development

About Eastern

Located in Box Hill, Epworth Eastern is a state-of-the-art facility and includes an 8 bed ICU, 10 bed HDU/CCU and 10 theatres. Epworth Eastern maintains a broad clinical focus from cardiac, vascular, orthopaedic and general surgery to oncology, urology and endoscopy services.

Epworth Eastern has commenced its expansion and redevelopment, which will see the construction of the 14 storey East Wing Tower, delivering additional beds, theatres and consulting rooms. The expansion will also see a brand new private emergency department for Melbourne’s east.

At Epworth, we care.
We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities

Enquire/ Apply for this Position
Sound interesting? To apply, click the APPLY button now and attach your CV and cover letter.

For more information, refer to the attached position description or contact Chrissie Currie on (03) 8807 7580.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.

Melbourne, VIC

Health, Medical & Pharmaceutical


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