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26

March

Associate Consultant - Application Support

MPAU TECHNOLOGY - North Sydney, NSW

Any Industry
Source: uWorkin

JOB DESCRIPTION

Seeking an Associate Consultant who can work with the customer in an Applications Support role. You will be responsible to resolve customer tickets and interact with business users.

Client Details

Provides niche services for enterprise customers in data and automation. Evolved to be one of the key data players within the technology industry. Experiencing rapid growth globally and seeking to expand our product portfolio, features, and capabilities.

HQ office is located in Sydney, Australia with a regional offices in India and the U.S.

Description

  • Troubleshoot and resolve technical problems
  • Action and update tickets raised by the customer through ServiceNow
  • Coordinate with business users to understand the issues and resolve
  • Coordinate with business to understand new requirements

Profile

  • Should have around 5 years of experience in customer engagement
  • 1-2 years of experience in Application Support
  • Strong communication skills
  • Should have some coding experience
  • JAVA and SQL experience

Job Offer

As the Associate Consultant in the Product Support Team, you will be part of a small but nimble group of people who are passionate about their craft and will go the extra mile to execute the best outcome for the customers. You will be able to take your experience and skillsets to new levels by having a direct influence on our long-term strategy and growth. You will obtain a pivotal role and voice within the organisation. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Nicolas Blazey on +61 2 8221 8107

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