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Customer Service Representative

LAMINEX AU - Tullamarine, VIC

Any Industry
Source: uWorkin


Our Australian Made Story

We’ve been a part of the iconic Australian design landscape for over 85 years. Only a few short years after Australian’s fell in love with Vegemite, families were spreading their toast in kitchens and on tables made by us. We’ve come a long way. 

Today, you’ll see Laminex on surfaces everywhere you look - be it hospitals, shopping centres, restaurants or your home. We manufacture and procure a broad range of products for commercial and residential use such as laminate, engineered stone and veneers so that all Australians can live in beautiful, practical spaces. 

The Role 

Reporting to our Customer Service Team Leader, you will be the first “port of call” for inbound customer queries related to brands and products, orders and deliveries coupled with more bespoke requests. With over 60,000 SKUs in our product range, and a customer base in the thousands, this is a crucial role delivering winning outcomes for the most important stakeholders we have – Our customers! 

As representatives of our dynamic and leading brand your role will be a complex and challenging position where you will be expected to meet set targets around output of emails and webchat responses along with the management of fast paced and diverse incoming calls. 

The key expectations of this role will be: 

  • Having an agile and dynamic approach to customer service where you can successfully balance high call volumes and systems processes
  • Effective data entry and systems management to ensure queries, orders and credits are logged accurately and efficiently.
  • Maintaining a high accuracy rate on all webchat, phone call and email queries meeting outlined KPI’s 
  • Providing key information and insights to our sales, manufacturing and distribution teams.
  • Dealing with ad-hoc and unexpected requests in a positive and professional manner

What we are asking you to bring to the team

We are seeking a customer service professional who has proven success in a fast paced and dynamic call centre environment previously. Like our products, we are looking for you to stand out from the crowd and adapt to changing environments. 

As the ideal candidate, you will: 

  • Display natural people skills and a flair for working with customers and colleagues professionally on the phone, on email and in person.
  • Have the ability to pick up software systems and business processes, for example CRM or supply chain systems.
  • Demonstrated exposure to fast-paced, high-volume call centre customer service environment.

As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions.